topic Re: Can’t sign on to Nest App in Security

Trouble Communicating with the Nest Service

BHV — Sun, 23 Oct 2022 17:09:59 GMT

Trying to connect a nest detect and when finishing up it says something went wrong, having trouble communicating with the nest service right now

Re: Trouble Communicating with the Nest Service

MplsCustomer — Sun, 23 Oct 2022 17:20:09 GMT

@BHV

Perhaps there are Google Nest server problems right now, though nothing is noted on status.nest.com.

There is this thread from today as well::

https://www.googlenestcommunity.com/t5/Apps-Account/Can-t-log-in-to-the-Nest-App-using-Google-credentials/m-p/266316

Can’t sign on to Nest App

Talia52781 — Sun, 23 Oct 2022 23:51:28 GMT

Can’t sign into the app. It says “There was a problem connecting to the Nest service. Try again in a few minutes.” I’ve never had issues with the app prior. I made a new google account and it let me log in right away with a different sign in. It also let my daughter sign in with her google account, so I am wondering if I’m locked out with my original username?

Earlier today I attempted to add a Nest Yale lock to the app and it was very glitchy, it wouldn’t add. I totally aborted the idea of using the lock but now I’m locked out of using my username on the nest app to control my thermostat. Having another email username JUST for my thermostat is ridiculous.

Re: Can’t sign on to Nest App

MplsCustomer — Mon, 24 Oct 2022 01:07:55 GMT

@Talia52781

A few other customers have posted today with problems accessing the Google Nest app:

https://www.googlenestcommunity.com/t5/Security/Trouble-Communicating-with-the-Nest-Service/m-p/266336

Re: Can’t sign on to Nest App

EdwardT — Sat, 29 Oct 2022 02:42:47 GMT

Hi folks,

Thanks for reaching out. There was an issue that impacted customers to log in to the Nest app but this should be resolved now. Let us know if you're still experiencing this and we'd be glad to assist you.

Thanks,

Edward

Re: Can’t sign on to Nest App

Lukas1 — Mon, 31 Oct 2022 00:27:18 GMT

I am still having this issue. "There was a problem connecting to the Nest service. Try again in a few minutes."

iPhone nest app

iOS 15.6.1

Re: Can’t sign on to Nest App

BHV — Mon, 31 Oct 2022 14:29:03 GMT

Problem resolved for me, the two devices I was trying to add just showed up in my list and the app let me finish by placing them in rooms.

Re: Can’t sign on to Nest App

Lukas1 — Mon, 31 Oct 2022 20:01:14 GMT

My app version is 5.69.1.1

Re: Can’t sign on to Nest App

EdwardT — Tue, 01 Nov 2022 03:02:32 GMT

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

Thanks,

Edward

Re: Can’t sign on to Nest App

janthadeus — Tue, 01 Nov 2022 06:07:21 GMT

Hi folks,

BHV, awesome! Glad to hear. If you need help in the future, you know where to find us.

Lukas1, let’s sort this out — a few questions: what’s the status light of your Nest Detect? When did the issue start? How far is your detect from the Nest Guard? Also, were there any changes to your Wi-Fi network?

Going over the steps here might help:

Make sure Google Nest Secure is set to Off . Otherwise,
the alarm will sound when you try to restart Detect.
Press and hold your Detect’s button for about 10 seconds. When the light ring pulses blue, release the button.
Detect will reset itself and automatically try to connect
to Guard again.
Check your Detect with the Nest app to make sure it’s working normally. If it’s having trouble, the app will tell you.
If you disarmed Nest Secure earlier, remember to arm it again.

I appreciate the help here, MplsCustomer.

Thanks,

Re: Can’t sign on to Nest App

Lukas1 — Tue, 01 Nov 2022 14:15:21 GMT

Hi there, we have one Nest thermostat and 3 sensors I would like to connect. The problem is that sign in with google does not work on the app. I have tried uninstalling the app, restarting the phone, updating iOS, restarting the thermostat. I can’t add the thermostat in the Google home app, as it tells me to use the Nest app. This is a Nest learning thermostat 3rd gen brand new. When my wife tries to sign in with Google (Android). The Nest app keeps just spinning forever.

Re: Can’t sign on to Nest App

Lukas1 — Tue, 01 Nov 2022 14:17:17 GMT

Screenshot attached

Re: Can’t sign on to Nest App

MplsCustomer — Tue, 01 Nov 2022 14:27:24 GMT

@Lukas1

If you were previously able to log into the Google Nest app with Google, then perhaps you should try contacting Google Nest Support (https://support.google.com/googlenest/gethelp) to see whether there is a Google Nest server problem that is affecting you. Or wait awhile and try again. A week or so ago, there were reports in this forum from customers getting the same error you're getting, but it was supposedly fixed.

Re: Can’t sign on to Nest App

EdwardT — Wed, 02 Nov 2022 03:06:25 GMT

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

Re: Can’t sign on to Nest App

Lukas1 — Wed, 02 Nov 2022 03:07:32 GMT

Yes, it started working after one more hour with the support chat.

Re: Can’t sign on to Nest App

EmersonB — Wed, 02 Nov 2022 16:47:04 GMT

Hi folks,

@Lukas1 that's good news and thanks for getting back to us. If you have other questions and concerns, feel free to let me know.

I appreciate the help, @MplsCustomer and @Jt.

Regards,
Emerson

Re: Can’t sign on to Nest App

EmersonB — Sat, 05 Nov 2022 17:59:55 GMT

Hello Lukas1,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Thanks,
Emerson

Re: Can’t sign on to Nest App

janthadeus — Mon, 07 Nov 2022 01:15:23 GMT

Hey there,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks for chiming in, Emerson.

Best,