topic Re: Add Nest Guard to Nest account in Security

Add Nest Guard to Nest account

20814 — Sun, 23 Oct 2022 19:32:47 GMT

Is it still possible to add the discontinued Nest Guard to a Nest or Google Home account?

Using the Nest app, the Nest Guard (new out of the box) appears to connect to Wi-Fi and an existing Nest Protect in the home, but it fails to connect to the Nest service. Tried all the forum suggestions - restarted Nest app, restarted iPhone, restarted Nest Guard, restarted router, decreased router security, moved everything closer, factory reset Nest Guard. Could not find Nest Guard MAC address to whitelist it in router security settings.

I was also unable to add the Nest Guard to Google Home.

Then I read the Nest Guard is discontinued.

Is there a workaround to add Nest Guard to either the Nest app or the Google Home app?

Re: Add Nest Guard to Nest account

Brad — Tue, 01 Nov 2022 17:44:14 GMT

Hi there,

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Have you tried to Factory Reset the Nest Guard? I would suggest you check out this link to find out how.

Best regards,
Brad

Re: Add Nest Guard to Nest account

aatienza — Sat, 05 Nov 2022 01:33:37 GMT

Hey 20814,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: Add Nest Guard to Nest account

janthadeus — Sun, 06 Nov 2022 02:42:24 GMT

Hi folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help here, Brad and Archie.

Best,