topic Re: Nest x Yale working the wrong way around in Security

Nest x Yale working the wrong way around

A_Kossack — Sun, 16 Oct 2022 19:49:25 GMT

Hello all,

I bought a second Nest X Yale lock for a secondary door. When I install it, it seems to lock when I put the pass codes in and unlock when I press the Yale button (i. e. the lock thinks it should be on a door facing the other way).

How can I tell the lock to reverse the action?

Thank you

Re: Nest x Yale working the wrong way around

Brad — Wed, 26 Oct 2022 20:57:21 GMT

Hi there,

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Would you mind clarifying what you need assistance with?

Best regards,
Brad

Re: Nest x Yale working the wrong way around

A_Kossack — Fri, 28 Oct 2022 10:38:12 GMT

Hi Brad - is there a way to tell the lock to change direction? It turns the wrong direction to unlock, I. E. Putting in a pass code locks the door, pressing the Yale button unlocks it. Not ideal...

Thank you

Re: Nest x Yale working the wrong way around

janthadeus — Mon, 31 Oct 2022 06:16:31 GMT

Hey A_Kossack,

It looks like your deadbolt isn’t calibrated. When you’re installing your lock, the Nest app will have you check the deadbolt’s calibration. Your door needs to be closed during this step. If your door was open, your lock may not be able to properly calibrate Without accurate calibration, the Nest app may say that your door’s locked when it’s not, or vice versa.

Here are some troubleshooting steps to try:

Open your door.
Slowly use the thumb turn inside your home to extend the deadbolt all the way to the locked position, then retract it back to the unlocked position.
Close your door.
Again, use the thumb turn to extend and retract the deadbolt.

If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.

I appreciate the help, Brad.

Thanks,

Re: Nest x Yale working the wrong way around

janthadeus — Thu, 03 Nov 2022 06:32:09 GMT

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Re: Nest x Yale working the wrong way around

aatienza — Sat, 05 Nov 2022 01:35:49 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad and JT.

Thanks,

Archie

Re: Nest x Yale working the wrong way around

A_Kossack — Sat, 05 Nov 2022 14:00:07 GMT

Hello,

Sorry, had to wait for the weekend before I was able to try again.

I removed the lock from my Nest app and Re added it, but there was no calibration option. What did I miss? It just hooked up to Nest connect and asked for pass codes...

Thank you

Re: Nest x Yale working the wrong way around

janthadeus — Sun, 06 Nov 2022 02:20:14 GMT

Hi there,

Got it, thanks for sharing what you’ve tried so far. Could you factory reset your lock and let me know once you’re done?

Thanks for chiming in, Archie.

Best,

Re: Nest x Yale working the wrong way around

janthadeus — Wed, 09 Nov 2022 02:32:20 GMT

Hey A_Kossack,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Nest x Yale working the wrong way around

janthadeus — Thu, 10 Nov 2022 02:39:58 GMT

Hey there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,