topic Re: Cable for Nest Guard in Security

Cable for Nest Guard

mucciafamily — Mon, 11 Oct 2021 18:17:27 GMT

My puppy chewed through the Nest-supplies USB cable on my Nest Guard. I’ve tried replacing with two other USB cables but get a message in the Nest App that “USB Cable Removed” and I can’t turn on the alarm. I then tried a factory reset of the Nest Guard and re-connected to the Nest App. I still get the same error message. Any ideas? Thanks! The red light stays on and unable to arm. I tried calling customer care (WHICH IS ABSOLUTELY USELLESS) Cant belive they dont sell these cables.

Is this a replacement cable that will work ?

https://www.ebay.com/itm/223594514116?hash=item340f4586c4:g:tQAAAOSwQnFdM4GB

Re: Cable for Nest Guard

Peacekeeper — Mon, 18 Oct 2021 07:56:50 GMT

I am also in need of a new cable, however I reside in the Netherlands (I've imported the Nest Secure several years ago). If anyone knows this works, that would be greatly appreciated since customer service through the chat was only able to ship a replacement cable (couple of months back) within the States.

Re: Cable for Nest Guard

Brad — Thu, 21 Oct 2021 22:57:37 GMT

Hi there, Folks.

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started.

Please let me know if you need any further assistance!

Best Regards,

Brad.

Re: Cable for Nest Guard

Peacekeeper — Thu, 21 Oct 2021 23:11:23 GMT

Hi Brad,

Please note this is for the Nest Guard, the base station for the Nest Secure (which is no longer sold afaik), not the camera.

Re: Cable for Nest Guard

mucciafamily — Thu, 21 Oct 2021 23:57:05 GMT

I have yet to get an email from you.

Re: Cable for Nest Guard

mucciafamily — Thu, 21 Oct 2021 23:57:28 GMT

correct !

Re: Cable for Nest Guard

Peacekeeper — Fri, 22 Oct 2021 07:45:49 GMT

Same here

Re: Cable for Nest Guard

Brad — Fri, 22 Oct 2021 16:19:18 GMT

Hey folks,

Thank you for all of your patience! I myself will not be sending the email out, so I am sorry if you haven't received it yet. I know there are Replacement delays at this time. I do not have an ETA to provide I am afraid. But we will get to them as soon as we can.

Best Regards,

Brad.

Re: Cable for Nest Guard

mucciafamily — Fri, 22 Oct 2021 18:23:51 GMT

Customer care for Google is so bad.

Re: Cable for Nest Guard

Mchurch — Mon, 03 Jan 2022 05:14:05 GMT

I'm in the same situation. It says USB cable removed. Any solutions?

Re: Cable for Nest Guard

Peacekeeper — Mon, 03 Jan 2022 08:06:57 GMT

I never got a message, so I don't think you'll get an answer here. I contacted a shop in my country that sold the nest secure, and they could provide me with a new cable, luckily.