topic Re: Install Nest Doorbell (2nd Gen) with TWO existing Chimes and Transformers in Security

Install Nest Doorbell (2nd Gen) with TWO existing Chimes and Transformers

Sperdude — Sat, 29 Oct 2022 20:02:43 GMT

Hey I need to know if my existing wiring will work with my Nest doorbell (second gen). The current wiring has 2 pairs of wires from the doorbell button with one pair (green) going to one transformer and one pair (red) going to a separate transformers. This wiring controls two chimes one the first and one on the second floor. Obviously, the Nest comes with only a single chime connector. Is there a solution to this situation?

Re: Install Nest Doorbell (2nd Gen) with TWO existing Chimes and Transformers

Brad — Thu, 03 Nov 2022 16:50:02 GMT

Hi there,

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Here is our installation guide that should help you out. Please let me know if you need further assistance.

Best regards,
Brad

Re: Install Nest Doorbell (2nd Gen) with TWO existing Chimes and Transformers

aatienza — Thu, 10 Nov 2022 06:11:10 GMT

Hey Sperdude,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Archie

Re: Install Nest Doorbell (2nd Gen) with TWO existing Chimes and Transformers

EmersonB — Tue, 15 Nov 2022 19:01:46 GMT

Hi folks,

@Sperdude just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks for your response, Brad and Archie.

Best,
Emerson

Re: Install Nest Doorbell (2nd Gen) with TWO existing Chimes and Transformers

Sperdude — Tue, 15 Nov 2022 20:01:18 GMT

My actual question was never answered. Brad's link is the standard installation guide which does not cover my situation.

Re: Install Nest Doorbell (2nd Gen) with TWO existing Chimes and Transformers

EmersonB — Wed, 16 Nov 2022 20:58:50 GMT

Hello Sperdude,

Thanks for getting back to us. This is really a technical concern and your safety is our priority. We wanted to make sure that you're safe while doing the troubleshooting. Please fill out this form so we could investigate further. Let me know once you’re done.

Thanks,
Emerson

Re: Install Nest Doorbell (2nd Gen) with TWO existing Chimes and Transformers

EmersonB — Sat, 19 Nov 2022 14:58:47 GMT

Hi Sperdude,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Regards,
Emerson

Re: Install Nest Doorbell (2nd Gen) with TWO existing Chimes and Transformers

EmersonB — Tue, 22 Nov 2022 22:45:20 GMT

Hey Sperdude,

We haven't received your form — were you able to fill it out?

Best,
Emerson

Re: Install Nest Doorbell (2nd Gen) with TWO existing Chimes and Transformers

EmersonB — Fri, 25 Nov 2022 23:01:18 GMT

Hello Sperdude,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Emerson