topic Re: Yale lock will never connect - ever in Security

Yale lock will never connect - ever

TerranDiablo — Mon, 21 Nov 2022 04:20:19 GMT

After weeks of troubleshooting an Yale lock a nest spotlight and another camera I have come to the conclusion after reading the chat here and seeing similar topics and problems. There’s an underlying issue with connectivity with most Nest to Google home devices.

I’ve been on Nest for over five years with cameras. They rarely have had problems. When the Google Home app was introduced the problem started on the cameras intermittently falling off at the app. And nowadays we can’t add any new devices without some issues. They tell you to get a second 2.4 gh network for your best stuff but the doesn’t do it. There are underlying software issues that support does not acknowledge and I would be shocked if they let me post this. I have an expensive lock that when I First put in over a month ago and it gave me connectivity problems I figured sure I’ll just troubleshoot it. Now six weeks later I’ve got a very expensive lock I can’t return and a spotlight camera the same.

Probably works great in a simple smaller house but I have a large 6K square foot plus house with multiple Wi-Fi access points and I am not running Google mesh because it wasn’t in existence when I put in my system I shouldn’t have to relay my entire Wi-Fi to make a lock work

Re: Yale lock will never connect - ever

Jaenciso — Mon, 21 Nov 2022 17:19:39 GMT

I do not have a house that large and I am experiencing similar problems.

Google needs to fix this software!

Re: Yale lock will never connect - ever

Brad — Fri, 25 Nov 2022 16:05:45 GMT

Hi there,

Sorry to hear you're experiencing this, I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.

Best regards,

Brad

Re: Yale lock will never connect - ever

Jaenciso — Fri, 25 Nov 2022 16:15:27 GMT

Hi Brad,

I have done everything everyone at Google has asked. I have pulled the batteries, removed from my account, factory reset the lock and the Nest connect and nothing works. This is my second lock and it has the same problem. It seems like a software issue.

Re: Yale lock will never connect - ever

Brad — Fri, 25 Nov 2022 17:28:38 GMT

@Jaenciso

Have you had the chance to reach out to support regarding this? Have you checked that your app is updated to the latest software available? Please let me know.

Best regards,

Brad

Re: Yale lock will never connect - ever

Jaenciso — Fri, 25 Nov 2022 20:36:55 GMT

Hi Brad,

I have talked to support. They are the ones that sent a replacement unit. I have checked my app and everything is up to date.

Please help me fix this. These locks have used 24 batteries in 3 weeks. Absolutely unacceptable.

Re: Yale lock will never connect - ever

Jaenciso — Mon, 28 Nov 2022 15:35:27 GMT

Brad,

Since no one at google can help fix this terrible issue, I’d like to request a return and refund. Please assist.

Re: Yale lock will never connect - ever

Jaenciso — Wed, 30 Nov 2022 04:25:30 GMT

Hello,

No one has been able to help or assist can I please escalate this ticket? I want my money back! This product does not work.

Re: Yale lock will never connect - ever

Brad — Wed, 30 Nov 2022 18:47:22 GMT

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. I am afraid we cannot handle replacement requests in the forums. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience.

Best regards,
Brad

Re: Yale lock will never connect - ever

janthadeus — Sat, 03 Dec 2022 22:10:27 GMT

Hey folks,

We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks for the help, Brad.

Regards,

Re: Yale lock will never connect - ever

janthadeus — Tue, 06 Dec 2022 22:25:03 GMT

Hi there,

I'm checking back in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Best,

Re: Yale lock will never connect - ever

Jaenciso — Wed, 07 Dec 2022 14:10:44 GMT

JT,

The form was completed and sent back.

Re: Yale lock will never connect - ever

janthadeus — Wed, 07 Dec 2022 23:39:10 GMT

Hey there,

Jaenciso, we got the form you've submitted — thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

TerranDiablo, please also fill out the form so we can further assist you.

Best,

Re: Yale lock will never connect - ever

janthadeus — Sun, 11 Dec 2022 00:05:09 GMT

Hi TerranDiablo,

We haven't received your form. Were you able to fill it out? Do you still need help?

Best regards,

Re: Yale lock will never connect - ever

aatienza — Thu, 15 Dec 2022 01:31:54 GMT

Hey there,

How's it going? Do you still need our help?

Thanks,

Archie

Re: Yale lock will never connect - ever

janthadeus — Sun, 18 Dec 2022 03:34:22 GMT

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Thanks for chiming in, Archie.

Best,

Re: Yale lock will never connect - ever

Jaenciso — Sun, 18 Dec 2022 03:44:25 GMT

Brad & JT,

I have replied and answered all your forms. My lock still doesn’t work and Google is doing nothing about it.

Re: Yale lock will never connect - ever

janthadeus — Sun, 18 Dec 2022 22:48:26 GMT

Hello there,

We appreciate your efforts here and thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,
JT