topic Re: Nest cam always turning off in Security

Nest cam always turning off

AravindKrish — Sat, 19 Nov 2022 12:57:30 GMT

Nest cam always turns off even though I have internet connection every where in my house

Re: Nest cam always turning off

MplsCustomer — Sat, 19 Nov 2022 15:51:54 GMT

Which "Nest cam" do you have? Does it go "offline"? How often? Has it always done this, or did this start recently? Have you tried putting the camera closer to your router or Wi-Fi access point temporarily to make sure the cause is not a weak Wi-Fi signal at the camera's current location? (I'm just another Google Nest customer.)

Re: Nest cam always turning off

AravindKrish — Mon, 21 Nov 2022 11:19:40 GMT

Hi @MplsCustomer

Thank you for your reply, I have the battery one which can be made wired, I have 2 of them one in the backyard and one in the front driveway also a doorbell cam, both the backyard, and doorbell cam work fine, they don't turn off. The front cam turns off at night sporadically and also sometimes in the day times. I don't get an intimation when the cam is turned off either. At first, I thought it was the wifi connection, and I set up a TP-Link wifi extender in the room outside where the cam is placed. Still, it turns off, I powered off the mains connecting the cam, but still no luck.

This has been the case since i bought it, and this is sporadic, at least twice a day.

Re: Nest cam always turning off

MplsCustomer — Mon, 21 Nov 2022 14:09:24 GMT

@AravindKrish

You could try a restart (just a restart, so you keep all your settings) on your front driveway camera to see if that helps: https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-battery-or-nest-cam-with-floodlight

If that does not help, you could temporarily switch your front driveway camera (the one that is going offline twice a day) with one of your backyard cameras.

If your backyard camera starts going offline when it's placed in the front driveway location and your front driveway camera starts staying online when it's placed in the backyard, that would tell you the problem is your Wi-Fi signal strength in the front driveway.

On the other hand, if your front driveway camera keeps going offline when it's placed in the backyard, that would tell you something is wrong with the camera. You could then try a factory reset on the camera: https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-battery-or-nest-cam-with-floodlight

If that still doesn't work, you could contact Support to see if you need a replacement: https://support.google.com/googlenest/gethelp

Re: Nest cam always turning off

janthadeus — Wed, 23 Nov 2022 02:00:53 GMT

Hi folks,

Checking in — have you tried the suggested steps provided by MplsCustomer? If so, how did it go? Let me know if there’s anything else.

I appreciate the help, MplsCustomer.

Thanks,

Re: Nest cam always turning off

AravindKrish — Wed, 23 Nov 2022 10:14:35 GMT

Hi @MplsCustomer,

Thank you for your suggestions, I've made a note of them, I don't have a ladder yet to reach the camera to try the reset step. I will surely let you know once I try all these options.

Hi @janthadeus,

Appreciate your follow-up, as I said, I will try and source a ladder first and then try these steps and will let you know the outcome.

I really appreciate the help here :),

Thanks,

Aravind Krishnan

Re: Nest cam always turning off

EmersonB — Thu, 24 Nov 2022 22:57:02 GMT

Hi everyone,

@AravindKrish how's it going with your Nest camera? I'm dropping by to ensure that everything is covered here. You know where to find us if anything comes up.

I appreciate the help, JT and MplsCustomer.

Regards,
Emerson

Re: Nest cam always turning off

aatienza — Tue, 29 Nov 2022 00:44:29 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: Nest cam always turning off

aatienza — Wed, 30 Nov 2022 01:24:29 GMT

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Nest cam always turning off

AravindKrish — Wed, 30 Nov 2022 07:42:32 GMT

Hi Ebedia,

Thank you for the follow up, I will update as soon as I try those above steps. Since I asked the question, the camera has not turned off, not sure why. If it turns off again, I have the steps to follow from this thread, I'll try it out and provide an update.

Regards,

Aravind Krishnan

Re: Nest cam always turning off

AravindKrish — Wed, 30 Nov 2022 07:46:05 GMT

Hi Aatienza,

I think we can close this thread as of now, I really appreciate everyone who helped me with info and also followed up for this issue. The issue has not reoccurred after I posted this question. I'll try the recommendations given in this thread and update if it still keeps turning off.

Regards,

Aravind Krishnan

Re: Nest cam always turning off

janthadeus — Tue, 06 Dec 2022 03:49:45 GMT

Hello AravindKrish,

I’m sorry for the delay. Thanks for giving us an update. As you’ve requested, I'm going to lock this thread now. Feel free to create a new one if you have more questions or have other concerns in the future.

Best,