topic Re: Nest Lock Not Working in Security

Nest Lock Not Working

Jcrewstar24 — Tue, 19 Oct 2021 20:19:33 GMT

My lock says it’s offline, which isn’t unusual. What is unusual is that none of our pre-programmed codes seem to be working, and the app definitely looks different than a normal offline (which happens regularly). We’re effectively locked out at the moment, so a timely response would be great.

Re: Nest Lock Not Working

claywj — Wed, 20 Oct 2021 14:02:06 GMT

As no one replied, did you try the steps as if the lock were dead and out of battery (use 9v battery) and apply the master code ?

Re: Nest Lock Not Working

Brad — Mon, 25 Oct 2021 18:58:25 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.

Do you still need help with this issue?
What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Nest Lock Not Working

Brad — Thu, 28 Oct 2021 21:57:45 GMT

Hi there,

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

Best Regards,

Brad.

Re: Nest Lock Not Working

Brad — Mon, 01 Nov 2021 18:54:54 GMT

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.