topic Re: New install help in Security

New install help

Acslaughter — Sat, 10 Dec 2022 21:18:52 GMT

New out of the box cameras w flood lights. There is no QR code anywhere and I cannot find a 6 digit code...help!

Re: New install help

MplsCustomer — Sat, 10 Dec 2022 21:52:04 GMT

The QR code is on a sticker on the front of your camera, as shown at 1:02 in the installation video (https://www.youtube.com/watch?v=ftnHYUW2lrE), which asks you to place it in your Quick Start Guide. The 6-character Setup Code is found at the bottom of your camera, as shown at 1:24 in the video. QR code on stickerSetup Code

Re: New install help

janthadeus — Tue, 27 Dec 2022 00:50:08 GMT

Hi folks,

Checking in — did you get a chance to follow the steps shared by MplsCustomer? If so, how did it go? Let me know if there’s anything else.

I appreciate the help here, MplsCustomer.

Thanks,

Re: New install help

aatienza — Fri, 30 Dec 2022 00:59:19 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

Re: New install help

aatienza — Tue, 03 Jan 2023 22:27:29 GMT

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,
Archie

Re: New install help

Acslaughter — Wed, 04 Jan 2023 00:44:43 GMT

We got it. The code is printed underneath the screw, so could be bad design but perhaps a safety measure? We had to take everything apart to figure it out. Perhaps a big, bold notification at beginning of instruction would be helpful.

Re: New install help

aatienza — Wed, 04 Jan 2023 23:40:41 GMT

Hey Acslaughter,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep your eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

Thanks,

Archie