topic Re: Disable privacy mode in Security

Disable privacy mode

Tacetman — Thu, 22 Dec 2022 17:53:59 GMT

I am on vacation, and just discovered the power is out in my neighborhood.

I am concerned my pipes will freeze and would like to let a neighbor in to run water through my sink to prevent that from happening.

The problem is I enabled Privacy Mode before leaving the house. Since the power is out, my Next x Yale lock does not have Wifi access for me to disable privacy mode so me neighbor can get into the house. And there’s no other way to access the house with the power out.

Is there some way to disable privacy mode from outside the house without a wifi connection? Perhaps a locksmith has a special code?

Re: Disable privacy mode

janthadeus — Tue, 27 Dec 2022 02:28:25 GMT

Hi Tacetman,

I understand that this isn’t an ideal situation for you. This may not be the answer you’re looking for. Disabling the lock’s privacy mode is either through the Nest app or by turning the thumb turn counter clockwise inside your home. I suggest contacting a locksmith near your area.

Let me know if there’s anything else.

Thanks,

Re: Disable privacy mode

aatienza — Tue, 03 Jan 2023 22:50:48 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Disable privacy mode

Tacetman — Tue, 03 Jan 2023 23:28:47 GMT

Hi folks,

Thanks for the reply and the follow-up. Nothing further required, I think JT's explanation that you can ONLY disable Privacy Mode via the app OR using the thumb turn (inside the house) covered it well.

Re: Disable privacy mode

janthadeus — Thu, 05 Jan 2023 00:34:33 GMT

Hey there,

Thanks for getting back to us. It looks like we can consider this one complete. If you have other questions or concerns, let us know so we can lend a hand. Otherwise, I’ll be locking the thread after 24 hours.

Thanks for chiming in, Archie.

Best,