topic Re: Error code NA013(4096) in Security

Error code NA013(4096)

Stupidnest — Mon, 26 Dec 2022 03:41:58 GMT

Cannot use next connect.

first lock went offline one day no reason … and connect link back anymore. So I remove the stupid device and the next connect.

Tried to link everything back. But now when I try to add next connect , getting error code NA013(4096) - when it tried to link connect with my existing nest product.( thermostat)

can anyone help?

the other error code was NA024.

Re: Error code NA013(4096)

Brad — Thu, 29 Dec 2022 16:32:56 GMT

Hi there,

Sorry to hear you're experiencing this, I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.

Best regards,

Brad

Re: Error code NA013(4096)

janthadeus — Mon, 02 Jan 2023 03:07:24 GMT

Hey Stupidnest,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Brad.

Thanks,

Re: Error code NA013(4096)

Stupidnest — Mon, 02 Jan 2023 17:49:50 GMT

Still need help.

Re: Error code NA013(4096)

Stupidnest — Mon, 02 Jan 2023 17:51:18 GMT

Problem is not the lock . It’s the nest connect…

lock is working offline ….

Re: Error code NA013(4096)

Nestisjtworking — Mon, 02 Jan 2023 21:43:34 GMT

I’m having the same issue

Re: Error code NA013(4096)

janthadeus — Tue, 03 Jan 2023 22:12:41 GMT

Hi folks,

I’m sorry to hear about your experience with your Nest Connect. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? What troubleshooting steps have you done so far? Also, were there any changes to your WiFi network?

Give these steps a try:

Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button.
Wait for Connect’s light to turn green, which means the restart is complete.
Try plugging your Connect into a different outlet.
Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button.
Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz WiFi frequency. Check out this guide: Troubleshoot offline or disconnected Nest Connect.

Let me know how it goes.

Thanks,

Re: Error code NA013(4096)

janthadeus — Sat, 07 Jan 2023 22:06:01 GMT

Hey there,

It's me again. I want to make sure you're all good — did those steps work?

Regards,

Re: Error code NA013(4096)

janthadeus — Sun, 08 Jan 2023 22:15:26 GMT

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,