topic Re: Nest Connect and Nest Yale Lock will not connect in Security

Nest Connect and Nest Yale Lock will not connect

Marc27 — Fri, 30 Dec 2022 21:08:55 GMT

Hi, I’m having trouble connecting a Yale Nest Lock to my wifi and adding to the app. It appears to be trying to use my Connect in order to join the network as I can see the Connect’s green light change and start flashing after I hold the button on the Nest Yale lock and it says “ready”. But after seemingly trying for several minutes it ultimately fails to connect and says that it can’t find a Nest product to use to connect. Any advice?

Re: Nest Connect and Nest Yale Lock will not connect

janthadeus — Thu, 05 Jan 2023 01:01:37 GMT

Hi Marc27,

Thanks for reaching out. I’m sorry to hear that. No worries, we’ll check this out — a few questions: how far is your Nest x Yale Lock and Connect from the router? Were there any changes to your Wi-Fi network? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Here are some troubleshooting steps you can try:

Restart the Connect:
- Plug Connect into a power outlet.
- Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button.
Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button.
Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz Wi-Fi frequency.
Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.

Let me know how it goes.

Thanks,

Re: Nest Connect and Nest Yale Lock will not connect

janthadeus — Sun, 08 Jan 2023 01:41:16 GMT

Hey there,

It's me again. I want to make sure you're all good — did those steps work?

Regards,

Re: Nest Connect and Nest Yale Lock will not connect

janthadeus — Mon, 09 Jan 2023 01:58:33 GMT

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,