topic Re: Yale nest lock unlocking/locking randomly in Security

Yale nest lock unlocking/locking randomly

bobsfolly — Fri, 23 Dec 2022 18:44:52 GMT

My Yale Lock will randomly start to lock and unlock continuously for a random period in the day. This is the 3rd day of these issues. The first time this happened it started to unlock and lock from 11:37am until 11:59pm. It locked and unlocked 1,385 at a rate of 3 to 7 times a minute. The next day it did that for 877 times from Midnight to 3:00am. Today it started sending me alerts for locking and unlocking at 1:08pm and is up to 115 events. Is this due to an IOS software update?

Re: Yale nest lock unlocking/locking randomly

bobsfolly — Fri, 23 Dec 2022 23:25:24 GMT

Per customer support, I have to be physically near the nest Yale door lock to reset it. The lock is in Florida and I live in Indiana. Not a good solution for a rental property. The same has happened with the Nest outdoor video camera. Power went out and the camera "forgets" how to connect to the router. You have to re-connect it in person. For those looking at these products for a property in another state, keep this in mind.

Re: Yale nest lock unlocking/locking randomly

Lrensi88 — Mon, 26 Dec 2022 21:08:33 GMT

I think I will switch out my lock for another brand. My lock will autonomously lock and unlock hundreds of times in a short period and then jamb.

Re: Yale nest lock unlocking/locking randomly

janthadeus — Sun, 01 Jan 2023 01:21:12 GMT

Hi folks,

I’m sorry to hear that and for the delayed response here. Let’s sort this out — a few questions: when did the issue start? Is your Home/Away Assist setting turned on in the Nest app? Do you have family members in your account? Also, do you have a pending iOS update and your Nest app is up to date?

Looking forward to your response.

Thanks,

Re: Yale nest lock unlocking/locking randomly

janthadeus — Wed, 04 Jan 2023 01:25:04 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Yale nest lock unlocking/locking randomly

janthadeus — Thu, 05 Jan 2023 03:00:26 GMT

Hi there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,