topic Re: Offline issue in Security

Offline issue

Mianjl1 — Tue, 03 Jan 2023 21:20:52 GMT

I’m trying to get my lock to show online so I can change lock codes

Re: Offline issue

David_K — Tue, 03 Jan 2023 21:43:33 GMT

What steps have you already tried? There's a good help article on how to troubleshoot this:

Nest × Yale Lock disconnected or offline - Google Nest Help

Re: Offline issue

Mianjl1 — Fri, 06 Jan 2023 14:36:50 GMT

Thanks, I ended up unplugging google home and using only the best and best app. I also reset the router and that seemed to help the best to be recognized

Re: Offline issue

janthadeus — Mon, 09 Jan 2023 22:18:38 GMT

Hi Mianjl1,

Sounds good! Thanks for updating the Community forum with your resolution. To make sure, do you have other questions or concerns?

I appreciate the help, davidking.

Thanks,

Re: Offline issue

EmersonB — Fri, 13 Jan 2023 23:04:13 GMT

Hi everyone,

@Mianjl1 I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, davidking and JT.

Regards,
Emerson

Re: Offline issue

EmersonB — Tue, 17 Jan 2023 14:40:43 GMT

Hey Mianjl1,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson