topic Re: Yale Assure lock randomly locking throughout the day (after already being locked) in Security

Yale Assure lock randomly locking throughout the day (after already being locked)

Mr206 — Thu, 05 Jan 2023 15:17:21 GMT

I have had my lock for 9 months and this has been an issue nearly from the start.

I have auto-lock enabled and that works as expected, however at least 4 times a day the lock re-engages without the door being opened (and I don't have the app as it is a Z-wave module which isn't compatible with my network).

I would like to understand why the lock keeps re-engaging throughout the day even though it is already locked.

Re: Yale Assure lock randomly locking throughout the day (after already being locked)

janthadeus — Tue, 10 Jan 2023 06:59:56 GMT

Hi Mr206,

Thanks for reaching out. It looks like your deadbolt isn’t calibrated.

Here are some troubleshooting steps you can try:

Open your door.
Slowly use the thumb turn inside your home to extend the deadbolt all the way to the locked position, then retract it back to the unlocked position.
Close your door.
Again, use the thumb turn to extend and retract the deadbolt.
If all else fails, factory reset your lock.

If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.

Let me know how it goes.

Thanks,

Re: Yale Assure lock randomly locking throughout the day (after already being locked)

EmersonB — Fri, 13 Jan 2023 23:02:40 GMT

Hi everyone,

@Mr206 it's us again. I'm dropping by to ensure that everything is covered here. Were you able to perform the steps suggested above? We'd be glad to hear from you — We'd like to make sure everything is working.

I appreciate the help, JT.

Regards,
Emerson

Re: Yale Assure lock randomly locking throughout the day (after already being locked)

Mr206 — Sat, 14 Jan 2023 01:40:35 GMT

I haven’t had a chance to try the steps outlined. But will try it this weekend.

Re: Yale Assure lock randomly locking throughout the day (after already being locked)

janthadeus — Sat, 14 Jan 2023 22:21:32 GMT

Hey there,

Cool — sounds like a plan! Keep us posted.

Thanks for chiming in, Emerson.

Best,

Re: Yale Assure lock randomly locking throughout the day (after already being locked)

janthadeus — Tue, 17 Jan 2023 23:49:02 GMT

Hi there,

How's it going with your lock? Still our need help?

Regards,

Re: Yale Assure lock randomly locking throughout the day (after already being locked)

janthadeus — Thu, 19 Jan 2023 00:12:37 GMT

Hello there,

Just checking in to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

Re: Yale Assure lock randomly locking throughout the day (after already being locked)

Mr206 — Thu, 19 Jan 2023 14:05:27 GMT

Hello,

I’ve tried the recalibration without any success. I haven’t had the chance to do a factory reset yet unfortunately.

Re: Yale Assure lock randomly locking throughout the day (after already being locked)

janthadeus — Sat, 21 Jan 2023 22:43:46 GMT

Hi there,

Gotcha, thanks for the update. Could you try to factory reset your lock then let me know how it goes?

Keep me posted.

Thanks,

Re: Yale Assure lock randomly locking throughout the day (after already being locked)

janthadeus — Tue, 24 Jan 2023 22:51:44 GMT

Hello there,

How's it going lock? Still need our help?

Regards,

Re: Yale Assure lock randomly locking throughout the day (after already being locked)

janthadeus — Wed, 25 Jan 2023 22:53:48 GMT

Hey there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,