topic Re: Nest x Yale Lock throw in Security

Nest x Yale Lock throw

Bisig — Sun, 15 Jan 2023 21:49:06 GMT

I have moved my lock to another door that opens opposite as the previous. I have factory reset it several times and cannot get it to calibrate correctly. Still wants to act like it is on the other door.

Re: Nest x Yale Lock throw

And11 — Tue, 17 Jan 2023 17:44:55 GMT

Same boat

Re: Nest x Yale Lock throw

janthadeus — Sat, 21 Jan 2023 22:32:49 GMT

Hi folks,

Thanks for your efforts here. When you’re installing your lock, the Nest app will have you check the deadbolt’s calibration. Your door needs to be closed during this step. If your door was open, your lock may not be able to properly calibrate. Without accurate calibration, the Nest app may say that your door’s locked when it’s not, or vice versa.

Here are some troubleshooting steps to try:

Open your door.
Slowly use the thumb turn inside your home to extend the deadbolt all the way to the locked position, then retract it back to the unlocked position.
Close your door.
Again, use the thumb turn to extend and retract the deadbolt.

If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.

Let me know how it goes.

Thanks,

Re: Nest x Yale Lock throw

Bisig — Sun, 22 Jan 2023 01:54:47 GMT

Have done this with every attempt to get the lock to calibrate correctly. Absolutely no issue with the deadbolt extending fully and retracting...

Re: Nest x Yale Lock throw

janthadeus — Mon, 23 Jan 2023 22:33:24 GMT

Hey there,

Bisig, understood — I appreciate your efforts here. You may reach out to Yale support here.

And11, how's it going? did you get a chance to try the steps I shared above?

Best,

Re: Nest x Yale Lock throw

aatienza — Fri, 27 Jan 2023 03:34:32 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, JT.

Thanks,

Archie

Re: Nest x Yale Lock throw

janthadeus — Sun, 29 Jan 2023 04:12:50 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Archie.

Best,

Re: Nest x Yale Lock throw

And11 — Sun, 29 Jan 2023 14:55:43 GMT

Sry for late response

I reset the lock and with one battery out did something and pooof it calibrated the correct way idk how but it did

Re: Nest x Yale Lock throw

janthadeus — Sun, 29 Jan 2023 22:09:52 GMT

Hey there,

Awesome, glad to hear! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,