topic Re: Yale lock not compatible with latch in Security

Yale lock not compatible with latch

Silverado87 — Mon, 23 Jan 2023 07:50:09 GMT

I purchased the nest yale deadbolt for my mother. The existing door latch is 5" long. The two screw holes that mount the deadbolt to the door do not line up and the rod that actuates the latch does not work on the existing latch. I contacted yale but they say they do not manufacture a 5" latch so I am out of luck. Has any one else had this issue and found a solution?

Re: Yale lock not compatible with latch

janthadeus — Sun, 29 Jan 2023 04:00:17 GMT

Hi Silverado87,

I’m sorry for the delay. Thanks for letting us know. The recommended latch is 2-⅜” (60 mm) Position and 2-⅜ “ (70 mm) Backseat or 2-¾” (70 mm) Position and 2-¾” (70 mm) Backseat. Have a look at this installation guide.

Thanks,

Re: Yale lock not compatible with latch

janthadeus — Wed, 01 Feb 2023 05:29:46 GMT

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Re: Yale lock not compatible with latch

janthadeus — Thu, 02 Feb 2023 05:35:09 GMT

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,