topic Re: Nest doorbell dead… in Security

Nest doorbell dead…

Rocindasix — Sun, 22 Jan 2023 21:06:09 GMT

I’ve had my nest doorbell for about 4 years now. Yea it was great when it worked. Suddenly went dead a few weeks ago. From the sounds of other threads, google isn’t going to do anything and basically they’re saying you just need to spend a few hundred dollars everytime your camera breaks down. Ahh corporate America. 🤷🏼‍♂️. What a joke.

Re: Nest doorbell dead…

Brad — Fri, 27 Jan 2023 16:44:23 GMT

Hey there,

I can understand your frustration with your doorbell being out of warranty. I am afraid that we are unable to offer a replacement at this time. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. Please let me know if you have any follow-up questions or concerns.

Best regards,
Brad

Re: Nest doorbell dead…

Rocindasix — Fri, 27 Jan 2023 19:40:10 GMT

Hey Bot Brad, no need for a reply. We know Google is not going to do anything as I mentioned above ( from my research of past reviews). I feel like Google overall is losing their lustre.

Re: Nest doorbell dead…

Brad — Thu, 02 Feb 2023 19:12:51 GMT

@Rocindasix

I am no bot, but we simply aren't able to assist users with replacement inquiries in the forums. We do not have the access required to assist with those requests. You are welcome to reach out to support if you wish to inquire further.

Best regards,

Brad

Re: Nest doorbell dead…

aatienza — Tue, 07 Feb 2023 00:24:17 GMT

Hey there,

It's us again. Were you able to fill out the form?

I appreciate the help, Brad.

Thanks,

Archie

Re: Nest doorbell dead…

aatienza — Fri, 10 Feb 2023 03:24:11 GMT

Hello there,

Do you still need help with your device? If so, please fill out this form.

Thanks,

Archie

Re: Nest doorbell dead…

aatienza — Tue, 14 Feb 2023 00:42:47 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie

Re: Nest doorbell dead…

Rocstar — Tue, 14 Feb 2023 01:45:07 GMT

You guys are not gonna believe this…it must be devine intervention. The doorbell started working again this past week after being completely dead for over a month! I don’t expect it to last long but it was a pleasant surprise.

Re: Nest doorbell dead…

Brad — Thu, 23 Feb 2023 18:00:32 GMT

@Rocstar

Thank you for letting us know. I am relieved to hear that your camera is working once more. We'll leave this thread open for 24 hours, then it will be locked. Please let us know if you have any follow-up concerns or any questions.

Best regards,

Brad