topic Re: Yard camera off-line in Security

Yard camera off-line

Bobbytriplett34 — Mon, 30 Jan 2023 21:33:53 GMT

My yard camera is off-line and I can’t seem to get it back on. What should I do? I’ve tried reconnecting, unplug it from the wall still doesn’t work.

Re: Yard camera off-line

EmersonB — Sat, 04 Feb 2023 22:50:59 GMT

Hi Bobbytriplett34,

Thanks for reaching out here in the Community and for sharing with us your issue. Aside from restarting your Nest Camera, have you tried restarting your Wi-Fi network? In case you're getting the same issue, you may reset it to the factory default. Remember that after reset, all of your recorded events will get removed as well.

Hit this link for proper reset steps.

Keep us posted.

Regards,

Emerson

Re: Yard camera off-line

EmersonB — Tue, 07 Feb 2023 23:07:43 GMT

Hello Bobbytriplett34,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share with us the information I'm asking above. Also, were you able to check the link I shared? We'd be glad to hear from you. Let us know if you have more questions in mind.

Thanks,
Emerson

Re: Yard camera off-line

EmersonB — Wed, 08 Feb 2023 23:14:24 GMT

Hey Bobbytriplett34,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson