topic Re: Nest guard version 1.4.0.0.6 can’t update in Security

Nest guard version 1.4.0.0.6 can’t update

Dank430 — Tue, 14 Feb 2023 05:17:29 GMT

For some reason my nest guard is suddenly off line. When I tried to press 2 and held the button the device says “Nest guard version 1.4.0.0.6 can’t update”

I have followed online instructions to factory reset but when reconnecting it says I am not able to connect to Wi-Fi and the version called out is the same and repeats the same message “Nest guard version 1.4.0.0.6 can’t update”

please help

Re: Nest guard version 1.4.0.0.6 can’t update

Kelly4 — Fri, 17 Feb 2023 20:40:30 GMT

I"m having same issue.

Re: Nest guard version 1.4.0.0.6 can’t update

APintheA — Mon, 20 Feb 2023 01:10:20 GMT

I'm having a similar issue. My Nest Guard has a continuously circling blue light and keeps exclaiming "finishing up, this might take a minute." This has been going on for hours now. My device is unresponsive to restart attempts and factory restart attempts.

Re: Nest guard version 1.4.0.0.6 can’t update

Brad — Tue, 21 Feb 2023 20:04:19 GMT

Hi there,

I can imagine it has been an inconvenience, and I would love to look into this further for you. Please check out this link here on how to restart or factory reset your Nest Guard. Please let me know how it goes.

Best regards,
Brad

Re: Nest guard version 1.4.0.0.6 can’t update

APintheA — Tue, 21 Feb 2023 20:22:41 GMT

Hi Brad,

As mentioned in my post, my device is unresponsive to restart attempts and factory restart attempts. I have followed these steps repeatedly, and the device keeps on with the blue spinning and message of "finishing up, this might take a minute."

I purchased this in Aug. 2020, and two months later in Oct. 2020, Google stopped with the system with promises to still support. However, now Brinks also no longer will monitor the device. Please advise steps on obtaining a partial refund.

Re: Nest guard version 1.4.0.0.6 can’t update

APintheA — Tue, 21 Feb 2023 22:10:56 GMT

Hi Brad,

Re: Nest guard version 1.4.0.0.6 can’t update

Brad — Wed, 22 Feb 2023 17:53:14 GMT

@APintheA

We are unable to assist users with replacement or refunds in the forums. You will need to fill out this form, and a higher tier of support will reach out to you with next steps.

Best regards,

Brad

Re: Nest guard version 1.4.0.0.6 can’t update

APintheA — Wed, 22 Feb 2023 18:10:31 GMT

Hi Brad,

Thanks- I submitted the form ~48 hours ago and haven’t been contacted; what is the typical response time? While I wait, do you have further troubleshooting tips? My home security solution is presently just a paperweight.

Re: Nest guard version 1.4.0.0.6 can’t update

Brad — Wed, 22 Feb 2023 18:59:19 GMT

@APintheA

I am not sure what their typical time frame is, but I know that once the form is submitted, support is supposed to reach out to you soon after. Thank you for your patience while waiting for a reply from support.

Best regards,

Brad

Re: Nest guard version 1.4.0.0.6 can’t update

Brad — Wed, 22 Mar 2023 16:55:36 GMT

Hi there,

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.

Best regards,

Brad

Re: Nest guard version 1.4.0.0.6 can’t update

APintheA — Wed, 22 Mar 2023 18:03:29 GMT

Hi Brad, I have never heard from google regarding the form I submitted weeks ago. No change - my system is out of order and the troubleshooting steps don’t work.

Re: Nest guard version 1.4.0.0.6 can’t update

Brad — Thu, 23 Mar 2023 15:51:34 GMT

@APintheA

Here is a link to speak with them directly since you have yet to hear from them. They're usually a lot quicker getting back after the form has been filled out.

Best regards,

Brad

Re: Nest guard version 1.4.0.0.6 can’t update

janthadeus — Thu, 13 Apr 2023 04:04:07 GMT

Hey folks,

I’m sorry you’re still having trouble updating your Nest Guard. Let’s dig deeper into this — how far is the Guard from the router?

Give these steps a try:

Move the Nest Guard closer to the router.
If there's a spot in the home that has a better cell signal than where the Nest Guard currently sits, move it closer to that spot.
Factory reset the device.

I appreciate your help, Brad!

Thanks,

Re: Nest guard version 1.4.0.0.6 can’t update

janthadeus — Tue, 18 Apr 2023 00:04:21 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

Re: Nest guard version 1.4.0.0.6 can’t update

Kelly4 — Tue, 18 Apr 2023 15:17:33 GMT

Hi JT, I corresponded extensively with google over this issue....then I got an email that you are discontinuing support to nest. Not awesome.

Re: Nest guard version 1.4.0.0.6 can’t update

janthadeus — Tue, 25 Apr 2023 23:23:36 GMT

Hello Kelly4,

I’m sorry to hear about your experience. The support and functionality in the Nest app for Nest Secure will be discontinued on April 8, 2024. To learn more about Nest Secure’s update and exclusive offer for a Self Setup System from ADT, take a look at this link.

Thanks,

Re: Nest guard version 1.4.0.0.6 can’t update

Princesss — Sat, 29 Apr 2023 21:59:43 GMT

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Nest guard version 1.4.0.0.6 can’t update

janthadeus — Mon, 01 May 2023 00:08:27 GMT

Hey there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Thanks for chiming in, Princess.

Best,