topic Re: Nest still auto-locking while I’m home in Security

Nest still auto-locking while I’m home

Dejongdylan — Thu, 09 Feb 2023 14:29:35 GMT

My Nest lock has worked fine for a few years- this morning it keeps auto-locking every ~5 minutes like I am away, even though my Nest app shows that I am here. When I try to lock/unlock from the app it shows an error that says “the app had trouble connecting to the Nest service. Try again”. I have removed batteries from the lock and unplugged the connect, tried again and no luck. Anything else I can try? TYIA

Re: Nest still auto-locking while I’m home

Brad — Thu, 16 Feb 2023 17:48:34 GMT

Hi there,

I can see how this could be frustrating to experience, and I would love to look into this further for you. If you haven't already, you can learn here how to factory reset your Yale lock, which may help to reset issues it may be having. Please let me know if you need further assistance.

Best regards,

Brad

Re: Nest still auto-locking while I’m home

janthadeus — Tue, 21 Feb 2023 03:28:42 GMT

Hey Dejongdylan,

Checking in — did you get a chance to reset your lock to its default settings as suggested by Brad? If so, how did it go? Let us know if you need anything else.

I appreciate the help here, Brad.

Thanks,

Re: Nest still auto-locking while I’m home

janthadeus — Wed, 22 Feb 2023 03:48:02 GMT

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

Re: Nest still auto-locking while I’m home

Dejongdylan — Wed, 22 Feb 2023 14:38:31 GMT

Hi JT- thanks for your reply! It turned out to be an issue with the 2.4Ghz band on our router. Once we got the router replaced I did have to reset the lock a few times but it has worked since. Thank you, again!

Re: Nest still auto-locking while I’m home

janthadeus — Thu, 23 Feb 2023 03:07:03 GMT

Hey there,

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Cheers,