topic Re: Download Next x Yale lock data in Security

Download Next x Yale lock data

et3 — Thu, 23 Feb 2023 23:29:34 GMT

I need to download all the entry/exit data from the Nest x Yale lock. How do I do this?

Best I can find so far is just showing history in the app, which is not sufficient: https://support.google.com/googlenest/answer/9244630?hl=en

Please help me with downloading all entry/exit data.

Re: Download Next x Yale lock data

David_K — Sat, 25 Feb 2023 14:42:08 GMT

There is no feature to do that unfortunately. The security history view is the closest thing to what you're looking for.

Re: Download Next x Yale lock data

janthadeus — Tue, 28 Feb 2023 05:47:26 GMT

Hi et3,

Checking in — I hope you've got the answer you're looking for. Let me know if you have more questions in mind.

I appreciate the help, davidking.

Thanks,

Re: Download Next x Yale lock data

et3 — Tue, 28 Feb 2023 18:05:40 GMT

No, this doesn't answer the question.

There needs to be a way to download and analyze ALL the lock data (entry/exit/etc). Using a mobile app to scroll through partial data is not an answer.

Re: Download Next x Yale lock data

David_K — Tue, 28 Feb 2023 19:33:41 GMT

I appreciate and agree with what you're saying, but there isn't a way to do that unfortunately. There isn't a feature or setting to do this. I can appreciate that's frustrating but that doesn't change the answer.

Re: Download Next x Yale lock data

janthadeus — Sat, 04 Mar 2023 23:37:45 GMT

Hey there,

Checking in — I just wanted to make sure if you’ve seen davidking’s reply. Let me know if there’s anything else.

Thanks for your continued assistance, davidking.

Regards,

Re: Download Next x Yale lock data

et3 — Sun, 05 Mar 2023 19:02:04 GMT

Yes, I saw his reply (which didn't answer the question or provide a solution) and responded to it.

An appropriate reply would be from the product team, saying either:
1. The request is acknowledged and we've put data export on our roadmap (as part of Google Takeout or some other mechanism)
2. The request is acknowledged and this capability will never be added, the data is locked inside Google and cannot be exported

Re: Download Next x Yale lock data

janthadeus — Sat, 11 Mar 2023 22:33:46 GMT

Hello there,

We hear you. Our team is working hard to deliver the best experience for our users — we'll take this as feedback. Keep an eye on the Google Nest Community page https://goo.gle/2JvnMRy for any updates. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Check out this link on how to file feedback.

Best,