topic Re: Yale Lock won’t recognize my passcodes in Security

Yale Lock won’t recognize my passcodes

Ghernan — Sun, 05 Mar 2023 17:48:17 GMT

Hello all,

I recently install the Yale lock. Installation went well. I’ve register the nest connect (the light is green) and the lock on my nest app. I am able to open the lock with the nest app! However my codes are not being resister to the lock itself. I have created a code for my wife, guest, and me and none of those codes will unlock the Yale lock. I called the team support, they walked me to a few troubleshooting items and said all was good. They thought the lock was defective. I returned that lock and got a new one and I’m having the same issue.
The lock does not recognize any of the codes. Also, since the master code goes away, the only way I can unlock my door is with the phone.

what am I missing?

Re: Yale Lock won’t recognize my passcodes

chicagotc — Mon, 06 Mar 2023 20:25:04 GMT

I'm having the same exact issue as of this morning. I've reset the lock and reconnected to Nest app and it doesn't recognize my code at the keypad but I can unlock it via the Nest app. Very frustrating!

Re: Yale Lock won’t recognize my passcodes

janthadeus — Mon, 10 Apr 2023 03:17:04 GMT

Hi folks,

I’m sorry for the trouble here accessing your Nest x Yale Lock. Could you try to factory reset your lock, set the master pass code then let me know how it goes?

Keep me posted.

Thanks,

Re: Yale Lock won’t recognize my passcodes

janthadeus — Thu, 13 Apr 2023 03:46:02 GMT

Hey there,

Checking back in — how's it going? Still need our help?

Regards,

Re: Yale Lock won’t recognize my passcodes

janthadeus — Sat, 15 Apr 2023 22:14:25 GMT

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,