topic My code wont work anymore and this has not happened before. in Security

My code wont work anymore and this has not happened before.

Help4 — Fri, 31 Mar 2023 11:36:09 GMT

Someone was messing with my lock one night someone tried to break in, don't know what they did and ever since that night my code doesn't work anymore and I have to use the phone to unlock the door. Now I don't know why, what to do or how to reprogram it and prevent it from happening again.

Re: My code wont work anymore and this has not happened before.

David_K — Sat, 01 Apr 2023 13:33:21 GMT

Have you tried changing it using the Nest app?

How to set or change passcodes for Nest Secure and the Nest × Yale Lock - Google Nest Help

Re: My code wont work anymore and this has not happened before.

aatienza — Thu, 06 Apr 2023 21:48:38 GMT

Hey Help4,

Oh no! I'm sorry to hear that. I'd like to jump in here and check if you've tried davidking's suggestion. Let us know if you need more help by replying to this thread.

Thanks,

Archie

Re: My code wont work anymore and this has not happened before.

janthadeus — Tue, 18 Apr 2023 05:56:04 GMT

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate your help here, davidking and Archie!

Thanks,

Re: My code wont work anymore and this has not happened before.

janthadeus — Wed, 19 Apr 2023 23:55:30 GMT

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,