topic Re: Nest Secure Dropped but what about my extra Detects in Security

Nest Secure Dropped but what about my extra Detects

VTron21 — Fri, 07 Apr 2023 17:15:44 GMT

Since Google has just now announced that it will drop support for the Nest Secure in 1 Year. I, as well as many others, will need to look at replacing the system. The offer of a free replacement of the Nest Secure starter kit (Nest Secure and 2 Nest detects) with the ADT Equivalent is nice. But I have more than 2 Nest Detects. I actually have 5, 3 being used for Doors and windows and 2 as just motion sensors. While the ADT Equivalent is said to come with 2 Dore/Window sensors and 1 motion sensor, I'll still need another Door/Window sensor and 1 motion sensor.

So, My Question is: Will the Nest Detects work with this ADT System? and if not, will there be a credit of some sort for these additional sensors I will need to purchase when getting their ADT Equivalents?

Re: Nest Secure Dropped but what about my extra Detects

scotsue — Fri, 07 Apr 2023 17:34:28 GMT

Right, I have 12 detects, and many other Nest devices like thermostat with many remote temp sensors, 6 cameras, 3 door locks. What about them as most of them connect to the Secure.

Re: Nest Secure Dropped but what about my extra Detects

Azielman — Fri, 07 Apr 2023 17:41:04 GMT

If google did the Stadia shutdown right, they really screwed up here.
I'll never buy another nest product again. What a ripoff.

Re: Nest Secure Dropped but what about my extra Detects

VTron21 — Fri, 07 Apr 2023 18:01:26 GMT

I don't know about the Temp Sensors, but they probably connect directly to the Nest Thermostat. But the Camera's do directly connect to your WiFi, nest secure isn't needed there. And the Door locks, well the Nest Yale Lock anyway, comes with a Nest Connect and will use that to connect. I recall an email regarding lock that it would no longer be able to use the Nest Hub Max to connect to the net and you needed to add a nest connect if you didn't already have one.

Re: Nest Secure Dropped but what about my extra Detects

VTron21 — Fri, 07 Apr 2023 18:03:24 GMT

Well, they could have said, sorry you get nothing too. leaving us completely holding the bag and either buy new adt equipment or asking Brinks to send theirs.

I did not realize they shut down stadia, not that I used it.

Re: Nest Secure Dropped but what about my extra Detects

user017 — Fri, 07 Apr 2023 18:43:52 GMT

Have a few sensors. I think they communicate with secure so not sure if they will work. Can someone confirm? We need to be compensated for this.

Re: Nest Secure Dropped but what about my extra Detects

drdrew450 — Fri, 07 Apr 2023 19:21:33 GMT

Google support told me the detects will not work. 😞 Anyone get through with ADT for the free system. I was disconnected twice.

Re: Nest Secure Dropped but what about my extra Detects

VTron21 — Fri, 07 Apr 2023 19:22:43 GMT

The only sensors I know for sure need the Nest Secure are the Nest Detects. Everything else should be able to use the Nest Connect

Re: Nest Secure Dropped but what about my extra Detects

VTron21 — Fri, 07 Apr 2023 19:24:47 GMT

I was about to try calling them... Their phone system is probably overwhelmed with calls just like the one I'm about to make.

Re: Nest Secure Dropped but what about my extra Detects

Vic — Fri, 07 Apr 2023 19:38:16 GMT

Google is pushing all of us customers to adopt other smart home platforms. This is absolutely ridiculous, especially for a product that works.

Re: Nest Secure Dropped but what about my extra Detects

VTron21 — Fri, 07 Apr 2023 20:02:14 GMT

Well I got through to ADT, they are only giving the Hub, 2 door/window sensors and a motion sensor. He couldn't tell me if the Nest Detects would work with the system or not.

Re: Nest Secure Dropped but what about my extra Detects

drdrew450 — Fri, 07 Apr 2023 20:13:59 GMT

The extra sensors from ADT are fairly cheap. My question is if I cancel the ADT monitoring subscription after the first free year does the ADT system still work with a local alarm, etc.

Re: Nest Secure Dropped but what about my extra Detects

Strypes — Fri, 07 Apr 2023 20:16:00 GMT

So we have 20+ Window/Door Nest Detect sensors. Can we please get a reply from Google whether or not these will work with ADT? That's $1,000 in sensors that won't potentially work with ADT, and how about my 7 Nest WiFi and Wired Smoke detectors. Supposedly work for 7 years and you kill them less than 4 years into their existence. Google needs to step up with some answers.

Re: Nest Secure Dropped but what about my extra Detects

Azielman — Fri, 07 Apr 2023 20:24:21 GMT

You buy things you embed into your home from a company like google because they're going to be around. But if they're going to neuter their products after you've spent time and money drilling them into your home to make them flush, you'll never trust them again.

Re: Nest Secure Dropped but what about my extra Detects

JoeyG3 — Fri, 07 Apr 2023 20:30:07 GMT

This is beyond embarrassing for Google - I cannot believe I have invested so much money in my Google security system after their Fall 2020 email about "commitment to Nest Secure" - what a horrible, out of touch move by the company

Re: Nest Secure Dropped but what about my extra Detects

Strypes — Fri, 07 Apr 2023 20:33:54 GMT

Fairly cheap? Go ahead and multi minimum 15.99 x 22 and add tax and shipping. Then tack on 800 for 7 Smoke / CO2 detectors and tell me how "cheap" the switch is.

Re: Nest Secure Dropped but what about my extra Detects

user017 — Fri, 07 Apr 2023 20:34:04 GMT

Been supporting Google products for a longtime including the Pixel line. Own a Pixel7 right now and that is the last Google hardware I am buying.

Invested so much in their systems and this is what we get.

Re: Nest Secure Dropped but what about my extra Detects

drdrew450 — Fri, 07 Apr 2023 20:49:45 GMT

I understand, don't shoot the messenger.

Re: Nest Secure Dropped but what about my extra Detects

drdrew450 — Fri, 07 Apr 2023 20:50:53 GMT

https://9to5google.com/2023/04/03/adt-google-nest-security-subscription/

Looks like the adt free system will work without a subscription.

Re: Nest Secure Dropped but what about my extra Detects

Strypes — Fri, 07 Apr 2023 21:01:16 GMT

So, after quick searching, Google is officially killing any support for the Nest Detect or the Nest Smoke / CO2 Alarm Wired and Battery kits with regards to working with ADT. Both of these products sit on store shelves right now for purchase and Google is doing absolutely nothing about it, and neither is ADT.

As for the literal math,

22 Nest Detect Sensors at $49.99 Each + Tax = $1,182.92

7 Wired with Battery Backup Nest Smoke / CO2 Alarm with fine print in the manual they will last 7 years = $903.00 with an Average Cost of $119.99 over the years.

I'd like to extend an official kite for Google to go Fly for their wasting of over $2,085.92 in their Eco-System that they could have easily extended to working with ADT. The communication connections are possible, they just decided to hose all of the existing customer base.

You can't even BUY a discounted Windows/Door Sensor package from ADT, let along Smoke / CO2 Detectors without getting them on the phone, and they don't sell elsewhere.

Thanks Google, thanks for supporting your customers. Your support is a Joke, your business plan is a joke, and your commitment to existing and future customer base has absolutely no track record of staying power.