topic Re: Nest Yale lock offline in Security

Nest Yale lock offline

Hectorgert — Fri, 17 Mar 2023 01:29:42 GMT

Three times I have done initial install and set up, everything works fine for about a day then shows as offline and I cannot get to connect. I will erase and setup connect and lock, will work fine for about a day than repeat same problem. Nest connect is about 3 feet from my nest mesh router and about 6 feet in direct line of sight to the Yale lock.

Re: Nest Yale lock offline

custom — Thu, 30 Mar 2023 14:36:33 GMT

seems nobody is answering in here anymore, i have your same problem, and started about the same time, 2-3 weeks ago. now, the difference is that i cant longer connect the lock with the nest... lot of headaches trying to figure out this

Re: Nest Yale lock offline

janthadeus — Mon, 10 Apr 2023 02:15:40 GMT

Hi folks,

I’m sorry to hear that and for the delayed response here. No worries, we’ll check this out — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Here are some troubleshooting steps you can try:

Take off the battery cover and remove the batteries from your lock. If you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock.
Put the batteries back in after 60 seconds. Wait a few minutes to check if your lock comes back online.
Restart the Connect:
- Plug Connect into a power outlet.
- Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button.
Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button.
Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz Wi-Fi frequency.
Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
Factory reset your lock. Then, re add it to your Nest app.
If all else fails, pair your Connect to the main Wi-Fi access point instead of the mesh Wi-Fi point. Since mesh Wi-Fi points tend to change Wi-Fi frequency (from 2.4 GHz to 5GHz vice versa). It could cause losing connection on your lock.

Let me know how it goes.

Thanks,

Re: Nest Yale lock offline

janthadeus — Thu, 13 Apr 2023 02:26:31 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Re: Nest Yale lock offline

janthadeus — Sat, 15 Apr 2023 22:07:51 GMT

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,