topic Re: Cameras go offline. in Security

Cameras go offline.

loumira — Fri, 31 Mar 2023 09:51:46 GMT

I have a stalker and my camer are being jammed (wifi) and being turned off. (offline)How can I stop this?

Re: Cameras go offline.

EmersonB — Sat, 08 Apr 2023 22:52:21 GMT

Hi loumira,

Thanks for reaching out here in the Community. Could you tell if your Nest Camera is not the only device that gets jammed? How far is your Nest Camera from your router? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera? Also, what is the light status of your Nest Camera? Let us know your update here.

Best,

Emerson

Re: Cameras go offline.

EmersonB — Wed, 12 Apr 2023 20:41:09 GMT

Hello loumira,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further.

Regards,
Emerson

Re: Cameras go offline.

EmersonB — Thu, 13 Apr 2023 22:12:53 GMT

Hey loumira,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson