topic Re: Nest x Yale - "This passcode doesn't work right now" in Security

Nest x Yale - "This passcode doesn't work right now"

whatnot-tech — Sun, 05 Feb 2023 00:12:32 GMT

We have two Nest x Yale locks at the two entrances to our space and both are reporting "this passcode doesn't work right now" via the built-in speaker when entering the code (we only have one plus the master, neither work).

The locks are not connecting in our Google Home app to program new codes. Since it is the Nest x Yale, there is no physical key hole. These are the only two entrances to the space so we have no other way in.

Re: Nest x Yale - "This passcode doesn't work right now"

Asvale — Tue, 07 Feb 2023 19:55:43 GMT

Literally the same thing is happening to me, did you figure this out?

Re: Nest x Yale - "This passcode doesn't work right now"

whatnot-tech — Tue, 07 Feb 2023 19:57:57 GMT

We had to break in. Both Nest and Yale were unable to support, and told us to destroy the locks with the help of a locksmith.

We'll be removing these locks as soon as possible and moving to literally anything else. This is unacceptable.

Re: Nest x Yale - "This passcode doesn't work right now"

Brad — Thu, 09 Feb 2023 20:47:35 GMT

Hey there,

I can understand your frustration in this situation, and suggest that you please share your experience with us in the app. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here.

Best regards,
Brad

Re: Nest x Yale - "This passcode doesn't work right now"

tbwater — Tue, 21 Feb 2023 18:41:53 GMT

Please see my similar concern here and let me know how Google compensated you for your damages.

https://www.googlenestcommunity.com/t5/Security/HOMELESS-since-2-18-23-quot-Passcode-Doesn-t-Work-quot-quot-Yale-amp-Nest/td-p/364725#.Y_UP8_KCbGg.gmail

Re: Nest x Yale - "This passcode doesn't work right now"

tbwater — Tue, 21 Feb 2023 18:42:26 GMT

Please see my CONCERN here and let me know how Google compensated you for your damages.

https://www.googlenestcommunity.com/t5/Security/HOMELESS-since-2-18-23-quot-Passcode-Doesn-t-Work-quot-quot-Yale-amp-Nest/td-p/364725#.Y_UP8_KCbGg.gmail

Re: Nest x Yale - "This passcode doesn't work right now"

Brad — Wed, 22 Mar 2023 16:57:17 GMT

@tbwater

You will need to reach out to support for further assistance. We cannot process these requests in the forum. FIll out this form, and a higher tier of support will reach out to you with next steps.

Best regards,

Brad

Re: Nest x Yale - "This passcode doesn't work right now"

millalauren — Mon, 10 Apr 2023 22:02:29 GMT

I'm having the same issue with a new code I just set up. Luckily my master is working, but the schedule for the new code is every day all day, so there's no reason I'm getting that spoken error and on my phone shows up as "code being used outside of schedule"

Re: Nest x Yale - "This passcode doesn't work right now"

Kaiser891 — Sat, 15 Apr 2023 17:01:12 GMT

This sucks. I’m in same spot. The passcode worked yesterday. Now, no passcodes work. Anyone get this fixed?

Re: Nest x Yale - "This passcode doesn't work right now"

janthadeus — Tue, 18 Apr 2023 00:13:30 GMT

Hey folks,

I’m sorry you’re still having trouble with your lock. Could you restart the lock by taking one of the batteries and wait for 60 seconds then let us know how it goes?

I appreciate your help here, Brad.

Thanks,

Re: Nest x Yale - "This passcode doesn't work right now"

Princesss — Sat, 22 Apr 2023 19:14:13 GMT

Hey everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Nest x Yale - "This passcode doesn't work right now"

janthadeus — Mon, 24 Apr 2023 23:59:44 GMT

Hey all,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Princess.

Best,