topic Re: nest Connect in Security

nest Connect

pgeihsler — Tue, 21 Mar 2023 16:23:19 GMT

I have tried multiple times to get two different Nest Connects to connect after adding them to my network. They will pulse blue but they both then turn to yellow over and over. I have moved throughout my house to several different locations. My router is in the basement but I have a perfect connection to it on all other wifi devices - I have tried to move throughout the main floor within the area the Yale Lock and up and down the basement stairs to get closer to the router but I never gotten either of the Connects to finish setup.

Re: nest Connect

janthadeus — Mon, 10 Apr 2023 01:41:29 GMT

Hi pgeihsler,

I’m sorry to hear that and for the delayed response here. Let’s get this sorted — a few questions: what’s the status light of your Nest Connect? How far is your Connect from the router? Were there any changes to your Wi-Fi network? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Give these steps a try:

Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button.
Wait for Connect’s light to turn green, which means the restart is complete.
Try plugging your Connect into a different power outlet that doesn’t exceed 50 feet from the router
Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button.
The recommended router settings are the 2.4 GHz Wi-Fi frequency. Check out this guide: Troubleshoot offline or disconnected Nest Connect.

Let me know how it goes.

Thanks,

Re: nest Connect

janthadeus — Thu, 13 Apr 2023 02:07:18 GMT

Hey there,

It's me again. I want to make sure you're all good — did those steps work?

Regards,

Re: nest Connect

janthadeus — Sat, 15 Apr 2023 22:07:05 GMT

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,