nest yale lock n009

irvin1 — Tue, 25 Apr 2023 17:17:02 GMT

nest yale lock n009 code after replacing my router it will not connect even after factory reset 10 times

Re: nest yale lock n009

janthadeus — Sun, 30 Apr 2023 02:47:49 GMT

Hi irvin1,

We appreciate your efforts here. Let’s see what’s going on — a few questions: what’s the status light of your Nest Connect? How far is your Nest x Yale Lock and Connect from the router? Are the batteries of your lock fresh and standard AA alkaline batteries? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Here are some troubleshooting steps you can try:

Take off the battery cover and remove the batteries from your lock. If you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock.
Put the batteries back in after 60 seconds. Wait a few minutes to check if your lock comes back online.
Restart the Connect:
- Plug Connect into a power outlet.
- Hold down Connect’s button until the light pulses blue (about 10 seconds). Then release the button.
Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button.
Remove it from the Nest app. Then, add it back. The recommended router settings are the 2.4 GHz Wi-Fi frequency.
Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
Factory reset your lock. Then, re add it to your Nest app.
If all else fails, pair your Connect to the main Wi-Fi access point instead of the mesh Wi-Fi point. Since mesh Wi-Fi points tend to change Wi-Fi frequency (from 2.4 GHz to 5GHz vice versa). It could cause losing connection on your lock.

Let me know how it goes.

Thanks,

Re: nest yale lock n009

janthadeus — Wed, 03 May 2023 02:55:43 GMT

Hey there,

It's me again. I want to make sure you're all good — did those steps work?

Regards,

Re: nest yale lock n009

janthadeus — Thu, 04 May 2023 03:17:08 GMT

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

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nest yale lock n009

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Re: nest yale lock n009

Re: nest yale lock n009