topic Re: Temporary codes not working occasionally in Security

Temporary codes not working occasionally

David1215 — Wed, 03 May 2023 21:15:20 GMT

Hi. I have had a Google Nest for more than a year with no issues. However, recently on 2 different occasions the temporary guest codes did not work. I physically went to the location to verify this on the 2nd time. The code was active in the app and not working. My code worked in the lock. I verified that the privacy mode was not activated. Also, I was able to open door remotely with my phone. I programmed a new, different code and the new code worked each time. One big problem. I will not always be available to troubleshoot entry when everything is done right. This is exactly why I bought this lock and recently a 2nd one for a different property. Now I am a little worried that a guest will get locked out and I won't be available like the 2 aforementioned situations. I do have a clue that is strange. The code for the 1st time this happened matched a code that I assigned to someone else several weeks earlier and was deactivated, then person removed from my list as I only have 10 spots. I need to do research if 2nd code was recycled. Please tell me what will fix this permanently. I do not like the idea of a factory reset because we would just bury the problem and it will probably resurface at an unknown date and time.

Re: Temporary codes not working occasionally

David1215 — Wed, 03 May 2023 21:16:22 GMT

I forgot to mention. It is a Yale Google Nest.

Re: Temporary codes not working occasionally

janthadeus — Tue, 09 May 2023 00:54:36 GMT

Hi David1215,

I’m sorry you’re having trouble accessing your guest pass codes. Let’s see what’s going on — a few questions: could you remove the guest pass codes then create a new set of pass codes? Also, try changing the pass codes.

Here’s how:

On the Nest app home screen, tap Settings .
Tap Family & Guests .
Tap You to change your own passcode.
Tap Passcode.
If you sign in with a Nest Account, you’ll enter your account password, minimize your phone’s keyboard, and press Continue.
Enter a passcode you’ll remember between 4 to 8 digits long.
Note: If another person is using this passcode, a notification will pop-up to prompt you to Choose a different passcode. Pass codes must be unique so you can see who locked and unlocked your lock in History .
Tap Show pass code to view the pass code.
Tap Save. If you sign in with a Google Account, you’ll receive an email that your pass code has been changed.

Let me know how it goes.

Thanks,

Re: Temporary codes not working occasionally

janthadeus — Sat, 13 May 2023 22:25:57 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Re: Temporary codes not working occasionally

David1215 — Sat, 13 May 2023 23:28:44 GMT

Thanks for your input. I will try it when I am back at the location. That may be in a few weeks.

Re: Temporary codes not working occasionally

Kimy — Mon, 05 Jun 2023 01:27:29 GMT

Hi folks,

I appreciate your help here, @janthadeus.

@David1215, did you have a chance to do the steps? If yes, how did it go? Let us know.

Thanks,

Kimy

Re: Temporary codes not working occasionally

Kimy — Thu, 08 Jun 2023 02:42:56 GMT

Hi there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here.

Regards,

Kimy

Re: Temporary codes not working occasionally

Kimy — Fri, 09 Jun 2023 03:51:25 GMT

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy