topic Re: 2nd Nest Connect Not Connecting in Security

2nd Nest Connect Not Connecting

Mkhan — Tue, 02 May 2023 23:53:05 GMT

I recently purchased 2 additional Google Locks with Nest Connects. I had no issue using the one we currently have for over a year but when I attempted to connect the additional Nest Connects they refused to turn green signifying that they are not in range. They recognize the other Google Nest Connect but continue to say they are out of range. I have them on the same wifi and even if I place them directly next to the wifi router or other Google Nest Connect they continue to show Yellow instead of Green when I run the test (hold button down and wait for flashing blue to turn green). Not sure what else I can try. I've restarted my Phone but that didn't work either.

Re: 2nd Nest Connect Not Connecting

janthadeus — Mon, 08 May 2023 00:53:53 GMT

Hi Mkhan,

Thanks for taking some steps beforehand, these are of great help! Let’s get this sorted — a few questions: how far is your Connect from the router? Were there any changes to your Wi-Fi network? Also, what Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Here are some troubleshooting steps you can try:

Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button.
Wait for Connect’s light to turn green, which means the restart is complete.
Try plugging your Connect into a different power outlet that doesn’t exceed 50 feet from the router
Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button.
The recommended router settings are the 2.4 GHz Wi-Fi frequency. Check out this guide: Troubleshoot offline or disconnected Nest Connect.

Let me know how it goes.

Thanks,

Re: 2nd Nest Connect Not Connecting

janthadeus — Thu, 11 May 2023 00:54:44 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Re: 2nd Nest Connect Not Connecting

Markjosephp — Fri, 12 May 2023 17:01:30 GMT

Hello folks,

Thanks for the help here, JT.

@Mkhan, I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.

Regards,

Mark