topic Re: Nest Connect Na009 in Security

Nest Connect Na009

ClintonW — Thu, 20 Apr 2023 16:59:52 GMT

I'm trying to get my lock setup but the nest connect isn't working. It keeps giving error code Na009 but I can't seem to figure out what that is.

Re: Nest Connect Na009

ICECOLDPIXEL — Sun, 23 Apr 2023 07:25:16 GMT

Same just got a replacement connect and getting the same error you're getting na009

Re: Nest Connect Na009

mbhagat — Sun, 23 Apr 2023 22:14:10 GMT

Same here just trying to connect nest connect and after reaching the finishing adding Nest Connect to your account it throws the error

Re: Nest Connect Na009

Andy20 — Mon, 24 Apr 2023 15:37:20 GMT

Same ... ugh! This is so frustrating.

Re: Nest Connect Na009

ICECOLDPIXEL — Mon, 24 Apr 2023 15:40:01 GMT

I'm scared to even touch it now, just waiting on support. This really shouldn't be this hard

Re: Nest Connect Na009

ICECOLDPIXEL — Mon, 24 Apr 2023 16:50:33 GMT

Found a solution, i call it a work around because this isn't how the app should function.
Create a new home, lol

Create a new home in the nest app
Add the connect device
close out of the nest app, force quit or restart phone.
take the batteries out of the lock (30 seconds or more)
put the batteries in the lock
open the app
scan the locks qr code and add lock

There it is!
But dont forget all your other Nest Devices are in your other Nest Home... So now I have to move all my devices over to this new home. SMDH. Unless someone knows another way.

Hey Google QA!!!! Look into this please!!!!!!

Re: Nest Connect Na009

vikingmh — Mon, 24 Apr 2023 20:30:25 GMT

@ICECOLDPIXEL I just spent 2 hours on calls with google support getting fed the same "work around". I insisted this does not work as advertised if I have to maintain 2 home profiles and/or if its my responsibility to consolidate everything into a new profile...a huge time sink and 100% NOT as advertised.

This product is clearly defective. I requested a return, it's out of the extremely limited 15 day window, and was told "i cannot help you" and hung up on....twice. Big fail, Google. Not a good look.

Re: Nest Connect Na009

janthadeus — Wed, 26 Apr 2023 22:00:12 GMT

Hi folks,

Thanks for reaching out. I’m sorry to hear you can’t add your Nest Connect to the Nest app. Did you get a chance to try the suggested steps provided by ICECOLDPIXEL? If so, how did it go? Let me know if you need more help.

Thanks,

Re: Nest Connect Na009

ClintonW — Wed, 26 Apr 2023 22:04:40 GMT

Not yet because it kinda seems like a pain in the ass to do if I'm honest.

Re: Nest Connect Na009

ICECOLDPIXEL — Thu, 27 Apr 2023 12:55:06 GMT

I agree this shouldn't be a fix,... There is a problem with the app that y'all need to fix..... I'm not moving all my devices into a new home because Google can't get it's act together

Re: Nest Connect Na009

ICECOLDPIXEL — Thu, 27 Apr 2023 12:57:54 GMT

Just catching up.... Yeah this does not work as advertised.... Sorry to hear about your terrible experience with google. They aren't what they used to be

Re: Nest Connect Na009

vikingmh — Fri, 28 Apr 2023 14:22:06 GMT

Agreed - now I'm stuck with a $300 non-functional lock that I'm unable to return...and a waste of multiple hours of my time.

Re: Nest Connect Na009

AirMarc — Thu, 04 May 2023 14:52:58 GMT

I have the NA009(0.80) problem connecting Nest Connect to add a Yale lock. Tried 3x to connect with no luck. I’ve called Google Support before, but now I am being told there is no more phone support. Tried calling Yale, they were no help at all. I’ve restarted our wireless network and devices multiple times. We have Nest thermostats, smoke detectors and doorbells. No issues with those. WHAT DO WE DO HERE? And how does one reach any form of Google Support. The web site simply sends you in an endless loop.

Re: Nest Connect Na009

ICECOLDPIXEL — Thu, 04 May 2023 14:57:04 GMT

Through the nest app, on the support tab select contact us. You should be able to chat with them..

Has anyone deleted the lock out of the NEW home, reset it and try to add it into the old home. I want to try that but scared I'm going to be back in the ERROR LIFE 😂

Re: Nest Connect Na009

vikingmh — Thu, 04 May 2023 15:19:47 GMT

You're one brave individual if you go that route. I threw the box into a closet and just stewed in my frustration. 300 dollar paper weight at this point.

Re: Nest Connect Na009

Cantd14 — Wed, 10 May 2023 02:01:09 GMT

I did try this. Does not fix the error code. I also just received a replacement nest connect nothing. I call Google and get the old "restart your router" or it's your ISP which if that was the case then why does it connect to the new home?

Looks like this is a common problem Google!

Re: Nest Connect Na009

Somestupidname — Sun, 14 May 2023 00:55:56 GMT

Removing from new to re-add to old home didn't work

Re: Nest Connect Na009

Shab — Sun, 14 May 2023 18:57:52 GMT

Having the same issue. Received new equipment from spectrum and had to reset up all my devices because of the new wi fi. Not only having problems with just this, also having an issue with some of my Google cameras disconnecting. Don't think it's an ISP issue. I was able to add everything else back to Google home besides the connect.

Re: Nest Connect Na009

wolfedoor — Sun, 14 May 2023 22:26:22 GMT

I actually have two homes and two different states with multiple nest products. Because of the issues stated above, I've decided to sell or throw away all Google nest products and buy ring/Amazon products because the support is available! Google is trying to push everybody away from nest and sell them new cameras and locks that work with Google home only.

Hey Google! Thanks for ruining nest!

Re: Nest Connect Na009

Asim-CAD — Thu, 25 May 2023 01:26:49 GMT

Bro, the only way to fix this problem is to delete your home from Google Home then create a new one. This will also be updated in your Nest app. Now you have to install everything again in your Nest app.

I spend almost two days to figure this out after trying and running out of all available options from the internet. Btw I also tried disabling 5GHz network from my modem and connecting to 2.5GHz but useless.

So the only thing I can think of is that once error code NA009 appears, it means that there is something in the google home or nest home which does not allow nest connect to connect with the Nest app.

Hope my answer will fix your problem.