topic Re: Nest Yale Lock in Security

Nest Yale Lock

cpbricke — Mon, 22 May 2023 00:21:56 GMT

My lock works fine in Nest app and manually but in Google Home App get "something has gone wrong" when trying to lock / unlock Lock is visible / added to Google Home

I have already tried resetting and then reinstalling the lock in nest and then google home No luck

Re: Nest Yale Lock

zoeuvre — Sat, 10 Jun 2023 14:14:11 GMT

Hi cpbricke,

Thanks for reaching out to us, and I'm sorry to hear about the situation.

What is the exact error or message that you see in the Google Home app? Also, here's an article for you that you can follow in troubleshooting Nest × Yale Lock locking or unlocking problems.

Let us know if you have any other questions. We're happy to help.

Best,

Zoe

Re: Nest Yale Lock

zoeuvre — Tue, 13 Jun 2023 15:54:06 GMT

Hi there,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

Re: Nest Yale Lock

zoeuvre — Wed, 14 Jun 2023 16:27:44 GMT

Hello cpbricke,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,

Zoe