topic Re: Nest Yale lock seems to be locking backwards - solved in Security

Nest Yale lock seems to be locking backwards - solved

Brattwurzt — Thu, 08 Jun 2023 22:07:40 GMT

Had this issue, and saw a couple of previous posts about the same issue, and no real answer. After messing with it I figgured it out. The issue is that when the lock is initiated, it attempts to lock, but in the wrong direction, sensing an obstruction, and then throws an error. There seems to be no way to reverse the direction. No code, no mechanical change to the hardware etc.

SOLUTION: What caused this issue for me, was I initiated the lock BEFORE actually installing it on the door. When you 1st power it up, it does a test. It says "press the Yale Logo" and then it attempts to lock, and if it fails, it will automatically try the other direction. This is critical, as it only does this once on initial startup. In my case, I powered it up before install to test it, so on it's 1st attempt, it encountered no resistance (going the wrong way, as it was not on a door), so it assumed it was correctly configured for my door. Thereafter, it always goes that direction. I had to factory reset the lock, re-install it, and power it up. Sure enough, it's 1st attempt was again the wrong direction, but then, instead of thowing the error, it switched to the other direction, and it worked correctly.

Hope this helps.

Re: Nest Yale lock seems to be locking backwards - solved

David_K — Sat, 10 Jun 2023 15:47:19 GMT

Glad you were able to get this sorted, Brattwurzt!

For others who may find this topic, this happens if the batteries are inserted whilst the door is open, if the door is locked, or before the lock is mounted properly. When prompted by the app, you need to close the door, keep the door unlocked and then install the batteries. If the door is not closed and unlocked, your lock might not test and calibrate itself to your door properly. To resolve this, you'll need factory reset the lock and try setup again.

Detailed instructions:
Nest × Yale Lock installation and setup - Google Nest Help

Re: Nest Yale lock seems to be locking backwards - solved

zoeuvre — Thu, 15 Jun 2023 00:07:29 GMT

Hi Brattwurzt,

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.

I appreciate your help, @David_K.

All the best,

Zoe