topic Re: Yale Lock will not open with App or passcode in Security

Yale Lock will not open with App or passcode

BillK2 — Thu, 08 Jun 2023 17:06:39 GMT

I have a Nest x Yale lock on a room door. It has been working fine until suddenly, from one use to the next, it will not unlock. The app states it is "offline" so I cannot open remotely and my 6 digit passcode is not working either. The room is locked and there is no other access to the room. How can I reestablish function?

Re: Yale Lock will not open with App or passcode

zoeuvre — Sat, 17 Jun 2023 17:19:38 GMT

Hi BillK2,

Thanks for reaching out to us. I found a helpful article for you in troubleshooting unlocking problems with Nest × Yale Lock.

Let me know how it goes.

Best,

Zoe

Re: Yale Lock will not open with App or passcode

zoeuvre — Tue, 20 Jun 2023 18:20:06 GMT

Hi there,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

Re: Yale Lock will not open with App or passcode

zoeuvre — Wed, 21 Jun 2023 18:26:18 GMT

Hello BillK2,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,

Zoe