topic Re: I can not change passcodes in Security

I can not change passcodes

MaryK — Wed, 22 Sep 2021 00:17:43 GMT

Keeps showing offline. I’ve changed batteries - I’ve moved it. This is an emergency

Re: I can not change passcodes

David_K — Wed, 22 Sep 2021 08:56:20 GMT

You may already have tried some of these steps, but I've linked a help centre article below that will help you troubleshoot this. Do let us know what happens when you try these steps? Try to be as detailed as possible so we know how best to advise.

Nest × Yale Lock disconnected or offline

Re: I can not change passcodes

Brad — Mon, 27 Sep 2021 15:14:54 GMT

Hi there,

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I am terribly sorry to hear that you have had such a hard time with this! I would love to look into this issue further and help find a solution for you. First off, I have some questions I’d like to ask you.

Do you still need help with this issue?
What troubleshooting steps have you done thus far?
Have you tried to restart your device if you haven’t already?
If the restart didn’t work, have you tried to do a Factory Reset? This would be a last resort option, but would clear out issues and the device would essentially be ‘brand new’

Please let me know if you need further assistance.

Best Regards,

Brad.

Re: I can not change passcodes

GarrettDS — Fri, 12 Nov 2021 19:19:17 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS