topic Re: t009 error nest x yale lock in Security

t009 error nest x yale lock

wallace0000 — Sat, 24 Jun 2023 23:29:28 GMT

Hi,

I installed the nest x yale lock and successfully installed a nest connect.

When I attempt to link the nest x yale lock to nest connect the message says that it has connected and is 'finishing setup.' I am then sent to a page that displays error T009 and advised to move the nest connect closer. This seems surprising as the nest connect is 5 feet away.

Can you please advise how to resolve this error?

Re: t009 error nest x yale lock

zoeuvre — Wed, 28 Jun 2023 18:18:33 GMT

Hi wallace0000,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Can you try the following steps below?

Reset the joining device to default.
Restart the modem and router.
Move all devices being used for pairing closer to the router.
Check the network settings.

I’ll look forward to your responses.

Best,

Zoe

Re: t009 error nest x yale lock

zoeuvre — Sat, 01 Jul 2023 21:34:31 GMT

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

Re: t009 error nest x yale lock

Jenelyn_O — Sun, 02 Jul 2023 22:17:42 GMT

Hey wallace0000,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn