topic Re: Pushing Yale button automatically unlocks door (no code inputted) in Security

Pushing Yale button automatically unlocks door (no code inputted)

AmericanIMG — Sat, 01 Jul 2023 11:47:39 GMT

I can lock the door using my passcode but pushing the Yale button automatically unlocks the door. I'm not using the app at all

Re: Pushing Yale button automatically unlocks door (no code inputted)

aliasrocks — Mon, 03 Jul 2023 03:53:34 GMT

I think you have installed backwards

Re: Pushing Yale button automatically unlocks door (no code inputted)

AmericanIMG — Mon, 03 Jul 2023 04:04:02 GMT

How do I fix that?

Re: Pushing Yale button automatically unlocks door (no code inputted)

aliasrocks — Mon, 03 Jul 2023 23:08:01 GMT

No something I can type without seeing the lock mechanism.

what you described is the opposite action is occurring if I understood correct. So putting in the code should rotate mechanism to pull back dead bolt. The Yale logo rotates to lock. So you need to put the mechanism in the door to rotate correctly

Re: Pushing Yale button automatically unlocks door (no code inputted)

Lance_L — Tue, 08 Aug 2023 00:38:43 GMT

Hi AmericanIMG,

Thanks for posting in our Community. I’m sorry for the delayed response here and to hear that you’re having issues with the Nest x Yale lock. No worries; I’m here to help. Let’s check it out.

To fix the lock mechanism issue, you’ll need to factory reset the lock, remove it from the Nest app, and add it back to the account. Follow the steps below:

Factory reset the Nest × Yale Lock.
To remove the lock from your account, on the Nest app home screen, select your lock > tap Settings > Remove lock.
Connect your lock to the Nest app.

Let me know how it goes.

I appreciate your help, aliasrocks.

Best,

Lance

Re: Pushing Yale button automatically unlocks door (no code inputted)

Lance_L — Fri, 11 Aug 2023 00:49:00 GMT

Hello AmericanIMG,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance