topic Re: Nest still auto-locking while I’m home in Security

Nest still auto-locking while I’m home

MarkG3 — Sat, 15 Jul 2023 22:33:18 GMT

My nest Yale lock keeps auto locking even though we have auto locking turned off and I am at home. No matter what I do it keeps auto-locking. I unlock it. It says I'm home and it says auto lock is off yet it's still locks.

this was posted in another thread, but no solution was given.

Re: Nest still auto-locking while I’m home

zoeuvre — Sat, 22 Jul 2023 17:32:16 GMT

Hi MarkG3,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you.

Please enable the auto-lock feature, then disable it again through the Nest app, followed by restarting your Nest × Yale Lock.

Let me know if the same thing happens. I'll look forward to your response.

Best,

Zoe

Re: Nest still auto-locking while I’m home

zoeuvre — Tue, 25 Jul 2023 17:46:27 GMT

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe

Re: Nest still auto-locking while I’m home

zoeuvre — Wed, 26 Jul 2023 17:57:41 GMT

Hello MarkG3,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards,

Zoe

Re: Nest still auto-locking while I’m home

MarkG3 — Wed, 26 Jul 2023 19:46:39 GMT

Hi Zoe,

I was able to remove the YALE LOCK and then te-add it. Now it’s working.

Thank you!

Re: Nest still auto-locking while I’m home

zoeuvre — Thu, 27 Jul 2023 15:55:07 GMT

Hi there MarkG3,

Happy to hear that! I appreciate the gesture. Since we can now consider this one complete, I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.

All the best,

Zoe