topic Re: Never got the Nest Secure email in Security

Never got the Nest Secure email

jealonso — Sun, 30 Jul 2023 20:53:36 GMT

I never got the email with the code to redeem the offer related to the sunsetting of Nest Secure (user since 2019)

I called on 3 different occasions and Google store reps either had no idea what I was talking about or told me I just had to wait. Well how long do I need to wait? It's been 3 months!

Re: Never got the Nest Secure email

Notconvinced — Sun, 30 Jul 2023 21:40:42 GMT

I got the same message just now through the nest app. Will be looking in to cctv

Re: Never got the Nest Secure email

jealonso — Sun, 30 Jul 2023 21:51:49 GMT

That is what reminded me that I needed to address this. Got it on the Nest App

Re: Never got the Nest Secure email

Lance_L — Fri, 04 Aug 2023 01:30:35 GMT

Hello everyone,

Thanks for posting in our Community. I’m sorry to hear that you’re having trouble with this.

For questions regarding how to redeem your offers, please contact our offer redemption team. If you need help with anything else, our support agents are standing by.

Best,

Lance

Re: Never got the Nest Secure email

summersofar — Fri, 04 Aug 2023 16:44:35 GMT

Don't placate us by repeating the same instructions as already provided by other reps here. You have never responded to those form submissions before, and cannot be trusted to do so now. To make this right you owe everyone who has wasted their time on this issue a personal call with these codes and an additional $200 in cash for compensation for personal time wasted.