topic Re: Nest Yale X Lock Passcode Setup in Security

Nest Yale X Lock Passcode Setup

EuphoniumistDom — Sat, 15 Jul 2023 04:07:02 GMT

We can see the lock in the Nest and Home apps. However, trying to finish setup and enter passcodes. We continue to get " Something went wrong" when trying to create unique passcode. Attempted on Pixel 7 and Samsung device and got the same result. Tried 4, 6, and 8 digit unique codes. Cannot complete setup as a result. We've already factory reset and tried again. The lock is visible in the Nest and Home apps.

Re: Nest Yale X Lock Passcode Setup

Schnyke — Mon, 24 Jul 2023 12:11:07 GMT

I have the exact same problem, I chatted with Google who sent me to Yale. Yale had no answer and sent me a replacement thinking it was the lock itself. Same exact problem on a brand new lock. Without this feature to assign codes to guests or change family member codes really defeats the purpose of the lock for me.

Re: Nest Yale X Lock Passcode Setup

Lance_L — Mon, 21 Aug 2023 03:43:21 GMT

Hi everyone,

I’m sorry you’re having issues with the Nest x Yale Lock. I understand your concern about your device not working as it should, and I appreciate your reports here in the Community.

I'd love to dig deeper into this issue. Have you tried switching your mobile device from Wi-Fi to mobile data?

Let's try to check first if the Nest app has any available updates.

Follow the steps below:

Check for any iOS or Android updates.
Uninstall the Nest app, restart your phone, and then reinstall the app.
Try setting up a passcode again.

Let me know how it goes.

Best,

Lance

Re: Nest Yale X Lock Passcode Setup

Lance_L — Sun, 30 Jul 2023 21:38:10 GMT

Hello everyone,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Lance

Re: Nest Yale X Lock Passcode Setup

Schnyke — Mon, 31 Jul 2023 11:41:19 GMT

I did try your suggestions and I am still unable to utilize passcodes. Same problem is still occurring.

Re: Nest Yale X Lock Passcode Setup

Lance_L — Tue, 08 Aug 2023 02:50:18 GMT

Hi Schnyke,

Thanks for getting back to me. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

Best regards,

Lance

Re: Nest Yale X Lock Passcode Setup

Lance_L — Tue, 08 Aug 2023 03:04:03 GMT

Hello EuphoniumistDom,

I wanted to check in and see if you still needed any help. Have you had a chance to try the suggestion above? If so, how did it work out?

Regards,

Lance

Re: Nest Yale X Lock Passcode Setup

Schnyke — Tue, 08 Aug 2023 12:45:34 GMT

The form is filled out.

Re: Nest Yale X Lock Passcode Setup

Lance_L — Tue, 08 Aug 2023 19:11:22 GMT

Hey Schnyke,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,

Lance

Re: Nest Yale X Lock Passcode Setup

Lance_L — Fri, 11 Aug 2023 03:06:41 GMT

Hey EuphoniumistDom,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Cheers,

Lance

Re: Nest Yale X Lock Passcode Setup

TC23 — Wed, 16 Aug 2023 22:47:47 GMT

I am having the same issue with a newly installed Nest Yale lock. I can’t seem to creat a passcode for entry although I have created the master password. Please advise.

Re: Nest Yale X Lock Passcode Setup

Lance_L — Mon, 21 Aug 2023 02:16:02 GMT

Hello TC23,

Thanks for reaching out to our Community. I'm sorry to hear that you're having trouble with your Nest x Yale Lock. I'm here to help you get it sorted out.

Please try the steps outlined above and let us know if the issue persists.

Keep me posted.

Best,

Lance

Re: Nest Yale X Lock Passcode Setup

Schnyke — Mon, 21 Aug 2023 03:14:39 GMT

Have not heard from anyone after submitting the form.

Re: Nest Yale X Lock Passcode Setup

Lance_L — Mon, 21 Aug 2023 03:24:06 GMT

Hello Schnyke,

I apologize for the delayed response. I’ve sent a follow-up to the team working on your case. Hang tight; the team will let you know once we have more information to share.

Best,

Lance

Re: Nest Yale X Lock Passcode Setup

EuphoniumistDom — Mon, 21 Aug 2023 03:31:57 GMT

We finally got it to work. I uninstalled the Nest app and factory reset the lock. The lock was still showing in Google Home app btw. I ran the setup wizard again and placed the bridge in a different location. I don't have a sure fix for it, but I did want to update that it is working properly now.

Re: Nest Yale X Lock Passcode Setup

EuphoniumistDom — Mon, 21 Aug 2023 03:34:01 GMT

Finally got it!

Re: Nest Yale X Lock Passcode Setup

Schnyke — Mon, 21 Aug 2023 03:38:17 GMT

That is great you got it to work, any tips?

Re: Nest Yale X Lock Passcode Setup

Lance_L — Mon, 21 Aug 2023 19:36:46 GMT

Hey EuphoniumistDom,

That’s awesome! I’m glad to hear that the issue has been resolved. Thanks for sharing your resolution with our Community.

@Schnyke, can you please try the steps that worked for EuphoniumistDom? Let me know if that helps.

Best regards,

Lance