topic Re: Nest connect won’t connect to WiFi in Security

Nest connect won’t connect to WiFi

Technoidatx — Tue, 15 Aug 2023 02:53:14 GMT

Nest connect won't connect to wifi

My nest connect won't connect to wifi. Consequently, my Yale lock cannot be added to Nest. The Nest is within range of both the Yale lock (about 10 feet) and my router (about 20 feet). I can’t get past find a good spot for next connect. Does anyone have any other ideas?

The status light of the Nest Connect is off. The troubleshooting steps I have done so far are reset nest connect, reset iPhone, reset router. I have no mesh Wi-Fi points. Wi-Fi frequency band is connected to 2.4. There are no changes to myWiFi network.

Here are some of the troubleshooting steps I tried: 
1. Held down Connect’s button until the light pulses blue (about 10 seconds). Then, release the button.
2. Waited for Connect’s light to turn green, which means the restart is complete.
3. Tried plugging the Connect into a different outlet.
4. There are no walls, floors, appliances, furniture, and even other electronics on the same network that can cause interference.
5. I Factory reset the Connect. Held the Connect’s button for much longer than 10 seconds, the light turned yellow to a factory reset. I held down the button, when the light flashed yellow it went off, then I released the button.
6. I used the recommended router setting 2.4 GHz WiFi frequency.

Re: Nest connect won’t connect to WiFi

Technoidatx — Tue, 15 Aug 2023 13:38:05 GMT

I was able to connect the nest connect to my Wi-Fi and then connect the nest yellow lock to the nest app through Nest connect. During the initialization of the nest connect, it appears that the nest app had a significant lag on two different screens and that was the issue all along having my phone not connect Nest Yale and router all within 10 to 20 feet of each other, and allowing the Nest app to initialize finally allowed all the components to sync up.

Re: Nest connect won’t connect to WiFi

Lance_L — Tue, 15 Aug 2023 20:45:57 GMT

Hi Technoidatx,

I’m glad to hear that this has been sorted out, and thanks for sharing your resolution in the Community. Let me know if you have other questions or concerns.

Best,

Lance

Re: Nest connect won’t connect to WiFi

HelioMaxx — Wed, 23 Aug 2023 05:22:48 GMT

Lately, my cameras have been randomly going out for hours and come back randomly. But, neither of my Yale locks are visible on my app while away from the home...yet, the back door still works while the front door stopped working due to low batteries, 30 seconds to swap fresh batteries and now won't work or reconnect to the network.

Idk what's going on in the past 30 days with nest but this **bleep** is ridiculous. I don't have time to travel 2 hours to my house (now a rental) and factory reset that **bleep**.

Google needs a better way....you're google for christ sakes.

Re: Nest connect won’t connect to WiFi

zoeuvre — Fri, 25 Aug 2023 17:37:47 GMT

Hi HelioMaxx,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please answer the following:

What’s the status light of your Nest Connect? What troubleshooting steps have you done so far? Do you have mesh Wi-Fi points? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Also, were there any changes to your WiFi network?

Also, I understand it might be troublesome to be physically in front of your Nest Connect as you're far away from it. However, you need to be physically in front of your Nest Connect to perform the following troubleshooting steps that you can try:

Hold down your Connect’s button until the light pulses blue (about 10 seconds). Then, release the button.
Wait for Connect’s light to turn green, which means the restart is complete.
Try plugging your Connect into a different outlet.
Check for sources of wireless interference. Thick walls, floors, appliances, furniture, and even other electronics on the same network can cause interference.
Factory reset your Connect. Hold your Connect’s button for much longer than 8 seconds, the light will turn yellow, which means your Connect is preparing to factory reset. Keep holding down the button, when the light flashes yellow then goes off, release the button.
The recommended router settings are the 2.4 GHz WiFi frequency. Check out this guide: Troubleshoot offline or disconnected Nest Connect.

Let me know how it goes.

Best,

Zoe

Re: Nest connect won’t connect to WiFi

ltmcapeME — Mon, 28 Aug 2023 16:48:46 GMT

I'm having the same issue. My Nest Connect quit supporting my two Yale/Nest locks several days ago, and now I cannot get it re-established with my other Nest devices. It have been able to get it to reconnect to wifi, even after a factory reset, and I see it there when I log into my router. It just refuses to connect to the Nest devices after that. Help!

Re: Nest connect won’t connect to WiFi

Lance_L — Mon, 28 Aug 2023 21:12:38 GMT

Hello ltmcapeME,

I’m sorry to hear you’re having trouble with this as well. Don’t worry; I’m here to help.

A few questions: what is the color of the status light on the Nest Connect? Are you getting any error messages in the Nest app? Did you remove the locks from the Nest app? If not, let’s try the steps below:

If you haven’t done so already, update the Wi-Fi setting on the Nest Connect.
Restart the locks by removing the batteries for 1 minute, then putting them back in.
Check if the locks are now back online. If not, proceed to the next steps.
Remove the locks from the Nest app.
Factory reset the Nest × Yale Lock.
Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
Cellular data should be turned off.
If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Nest app.
Add the lock back to the Nest app.

This video guide may help: How to reset your Nest × Yale Lock

Keep me posted.

Thanks for the help, Zoe.

Regards,

Lance