topic Re: Connect battery back up replacement? in Security

Connect battery back up replacement?

BlueJay — Sat, 04 Sep 2021 15:51:42 GMT

I have the Nest x Yale lock with Connect. I am getting notifications that the Connect back up battery needs replacing but no one online or when I call knows how to help me. Anyone know how I replace the Connect battery?

Re: Connect battery back up replacement?

Brad — Thu, 09 Sep 2021 16:19:26 GMT

Hi there, BlueJay.

In order for you to process any form of replacement for the Nest x Yale lock, please reach out to the Yale lock company for assistance. They would handle that information and process for you. Thank you for your patience! Please let me know if you need further assistance.

Best Regards,

Brad.

Re: Connect battery back up replacement?

BlueJay — Thu, 09 Sep 2021 17:06:06 GMT

The battery issue is with Google Nest Connect, why would Yale have anything to do with it? I'm trying to change the batteries in the Connect device.

Re: Connect battery back up replacement?

Brad — Thu, 09 Sep 2021 18:43:48 GMT

Hi there, BlueJay.

I am terribly sorry, I misunderstood your question. I see what you are saying now with the issue being the replacement of the battery. I am afraid I have had a hard time finding information on the battery. Because most of the Nest Secure products have been discontinued, we are supporting them still but it is hard to find information on some devices.

Best Regards,

Brad.

Re: Connect battery back up replacement?

Brad — Mon, 13 Sep 2021 17:37:00 GMT

Hey folks,

Wondering if you still needed assistance with this issue? Please let me know!

Best Regards,

Brad.

Re: Connect battery back up replacement?

GarrettDS — Fri, 12 Nov 2021 17:19:00 GMT

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS