topic Re: Yale lock keeps trying to lock in Security

Yale lock keeps trying to lock

PinkUnico — Thu, 21 Sep 2023 10:03:35 GMT

I’m unable to lock or unlock my door. When I’m able to lock it the lock continuously runs trying to lock. I ended up ripping the batteries out so I can go to work. Anyone had this issue or can shed light on what to do?

thank you in advance.

Re: Yale lock keeps trying to lock

zoeuvre — Sun, 24 Sep 2023 15:14:14 GMT

Hi PinkUnico,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please follow the steps on this guide in troubleshooting Nest × Yale Lock locking or unlocking problems.

Let us know if that helps.

Best,

Zoe

Re: Yale lock keeps trying to lock

PinkUnico — Sun, 24 Sep 2023 15:56:53 GMT

I’m still having the issue. My lock will lock unlock and the lock keeps running eventually telling me deadbolt is stuck when I can manually lock it from inside.

Re: Yale lock keeps trying to lock

zoeuvre — Sat, 30 Sep 2023 22:30:06 GMT

Hi there,

Uh-oh! Have you tried to factory reset your Nest × Yale Lock? If not, factory reset your Nest × Yale Lock, remove it from the Nest app, and then add it back again.

Let us know how it goes.

Thanks,

Zoe

Re: Yale lock keeps trying to lock

PinkUnico — Tue, 26 Sep 2023 00:14:25 GMT

I tried factory reset multiple times. It finally started to tell me that the deadbolt is stuck but I'm able to manually turn the deadbolt and it works fine.

Re: Yale lock keeps trying to lock

zoeuvre — Sat, 30 Sep 2023 22:29:38 GMT

Hey PinkUnico,

Sorry for the late response. I know how it feels when something isn’t working the way it should. Since resetting the lock didn’t fix the issue, the best thing to do now is to contact Yale support for further assistance.

Feel free to reach out if you have other questions in the future.

Regards,

Zoe