topic Re: Nest Yale lock in Security

Nest Yale lock

Imsg128 — Fri, 20 Oct 2023 14:20:31 GMT

Like many others , I have an issue with the Yale lock batteries. Since the day one the batteries dusky hold charge more than a few weeks. My son didn’t share it with me as he didn’t use it at all . The customer service refused to help me with the warranty because I didn’t have proof of purchase , it was over a year and my we didn’t save the receipt . I believe this product is faulty by design . I will recommend others to shop for other locks.,

Re: Nest Yale lock

ReginaS — Tue, 24 Oct 2023 22:48:19 GMT

Hi Imsg128,

I appreciate your honest thoughts about this experience. I know how it feels when things are not addressed, but I can assure you that we are committed to providing the best experience. Would you mind providing your case ID so we can further assist you with this?

Best regards,
Regina

Re: Nest Yale lock

Imsg128 — Wed, 25 Oct 2023 03:10:23 GMT

Hello Regina,

Thank for your consideration. The case ID: d82d0e.

Regards,

Ibrahim

Re: Nest Yale lock

Jenelyn_O — Thu, 26 Oct 2023 22:00:35 GMT

Hi there,

Chiming in — please check if you received an email on the day you contacted our support. Your correct case ID number should be there.

I appreciate the input, Regina.

Thanks,

Jenelyn

Re: Nest Yale lock

Imsg128 — Fri, 27 Oct 2023 03:26:46 GMT

Hello Jenelyn,

This case ID was written in the subject time of my correspondence with Yale Support group:d82d0e

is this correct Case ID

subject line:Re: Yale Warranty case ID: d82d0e.

If you need more information please let me know .

Many Thanks in advance for your help

Regards,

Ibrahim

Re: Nest Yale lock

Jenelyn_O — Wed, 08 Nov 2023 21:03:07 GMT

Hey Imsg128,

I'm sorry for the late response. Unfortunately, we can't find your case using the case ID you have. Please help us to search for it by filling out this form. Please let us know once done.

Kind regards,

Jenelyn

Re: Nest Yale lock

Lance_L — Tue, 12 Dec 2023 21:41:17 GMT

Hey everyone,

@Imsg128, chiming in; our support team has reached out to you via email. You can continue the conversation on that channel.

Thanks for the help, Regina and Jenelyn.

Best,

Lance

Re: Nest Yale lock

Imsg128 — Wed, 13 Dec 2023 01:38:50 GMT

Hello everyone, I believe I have replied to every request from the team . I again asked the Nest help desk to send me the correct case number. They sent me this case number: ffe0da.

if you have any specific question, please feel free to contact me.
Thanks and best regards,

Ibrahim

Re: Nest Yale lock

Lance_L — Wed, 13 Dec 2023 02:38:03 GMT

Hi Imsg128,

Thanks for the follow-up information and for the case ID. However, that isn’t from the Nest support team. Please check your spam or junk folder for an email with the subject "[3-2017000035060] Your Google Support Inquiry.”

If you didn’t receive the email, please let me know, and I’ll be happy to assist you further.

Thank you for your patience.

Sincerely,
Lance