topic Re: Nest connect in Security

Nest connect

Mike38211 — Sat, 25 Nov 2023 23:58:30 GMT

Bought the Yale lock from the google store. I have tried to connect the nest connect to the nest app. Google home sends you there. Tried adding the nest connect and get error code NA004(0.80) nest connect couldn’t connect to wi-fi. Make sure that your wi-fi network is connected to the internet and you entered the correct password. I have tried resetting the nest connect. Looked to see where the password would be in the app to no avail. I know when I first started to set it up it did ask for a password. Have tried calling google twice and got the run around. Anyone else have suggestions?

Re: Nest connect

Lance_L — Wed, 29 Nov 2023 01:51:01 GMT

Hello Mike38211,

Thanks for reaching out and sharing all the steps you’ve tried to fix the issue with Nest Connect. I'm sorry to hear that you’re having trouble with this; don’t worry. Help’s here.

Can you share the case ID from your interaction with the support team so I can check what happened?

Also, you can try to reset the Nest Connect one more time before adding it back to the Nest app:

Plug the Nest Connect into a power outlet.
Press and hold the bottom button until the LED light turns yellow and then blue. This action should reset Nest Connect to the factory default.
Pair it back, if possible.

Let me know if the error persists.

Best,

Lance

Re: Nest connect

Mike38211 — Wed, 29 Nov 2023 02:00:46 GMT

I have reset the nest connect a couple of times. Held the button until the yellow light turned off. I have noticed that the nest connect will be a slower fade when reset and a faster fade after trying to connect. I never got a case id as I was sent to the Yale lock group first and he only wanted to reset the lock. Then I talk to someone in speaker and said that it the Shaw modem issue. There is no support for the nest connect by its self.

Re: Nest connect

Lance_L — Mon, 04 Dec 2023 01:15:22 GMT

Hey Mike38211,

I appreciate the follow-up information. I’d like to dig deeper into this — I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

Re: Nest connect

Mike38211 — Mon, 04 Dec 2023 01:29:45 GMT

I filled out the form

Re: Nest connect

Lance_L — Mon, 04 Dec 2023 21:46:43 GMT

Hi Mike38211,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Cheers,

Lance

Re: Nest connect

Lance_L — Mon, 18 Dec 2023 22:09:00 GMT

Hey Mike38211,

Our support team has already reached out to you via email. You can continue the conversation on that channel and reply with the requested information so that we can provide further assistance.

Best,

Lance