topic Re: Nest Yale Lock Battery Drain in Day in Security

Nest Yale Lock Battery Drain in Day

Mike60 — Thu, 07 Dec 2023 03:41:56 GMT

I have now read 3 different threads on this same issue, none of which seem to have surfaced a solution. I have had my lock for 2 years without issue.

Aligned with a recent software update from Nest, my lock’s batteries now die in 1-2 days.

Additionally, in the history tab I can see that throughout the day the lock periodically goes offline and 2 minutes later comes back online. Always 2 minutes.

i did factory resets, disconnected from the app and reconnected. I then got frustrated and bought a new lock.

The brand new lock with a new Connect has the exact same issue as the old lock. I did factory resets with this new lock and it didn’t resolve the issue.

how can this software issue be debugged?? I am going through countless packs of batteries trying to solve this.

Thanks

mike

Re: Nest Yale Lock Battery Drain in Day

zoeuvre — Sat, 09 Dec 2023 16:55:04 GMT

Hi Mike60,

I'm sorry to hear that you're experiencing issues with your Nest lock, including rapid battery drain and frequent offline status. Here's a fix:

To ensure optimal battery performance, use the recommended batteries for your Nest × Yale Lock, as non-compatible or low-quality batteries can cause rapid battery drain. The Nest × Yale Lock uses four standard AA alkaline batteries that will need to be replaced when they get low.
To ensure optimal performance, make sure that the firmware and software of your Nest × Yale Lock and any connected devices or hubs are on their latest versions.
- Open the Nest app.
- On the home screen, tap your Nest product.
- Tap Settings.
- Select Technical Info.
- The current version should appear next to “Software.”
Ensure a stable and strong Wi-Fi connection, as weak or intermittent signals can drain the battery faster. Consider moving your router closer or using a Wi-Fi extender.
Ensure the correct installation of your Nest × Yale Lock, following the instructions carefully and double-checking its alignment with the door to prevent battery drain or connectivity issues.

Let us know if that helps.

Best,

Zoe

Re: Nest Yale Lock Battery Drain in Day

Mike60 — Sat, 09 Dec 2023 17:50:07 GMT

Hi Zoe,

I did check these as you suggested, but this is not the problem. I have used my lock for 2 years without flaw. This issue is SOFTWARE related and occurred 1 month ago, at the time the latest version update to the Nest App was released.

I feel confident here because I purchased a new lock and installed it and the exact same issue is occurring.

please help with how to fix this glitch!

Re: Nest Yale Lock Battery Drain in Day

CM89 — Mon, 11 Dec 2023 15:58:39 GMT

How do we check what the latest software should be? How do we know a new version is available or has been updated? We have the same drainage problem, and it tracks with what other's have reported: had the lock for a long time without issue, and suddenly this is a very common and obvious problem.

Re: Nest Yale Lock Battery Drain in Day

Mike60 — Fri, 15 Dec 2023 12:06:02 GMT

What’s up here Zoe? Is this being chosen to ignore?? Can we run some diagnostics on this? Myself and others are going through 4 batteries every two days to keep our locks running!

Re: Nest Yale Lock Battery Drain in Day

JJP83 — Thu, 21 Dec 2023 04:58:17 GMT

Following: I have the exact same issue and Nest support has been useless. Would be interested to hear if anyone has solved this on their own

Re: Nest Yale Lock Battery Drain in Day

JJP83 — Thu, 11 Jan 2024 21:29:40 GMT

Update. I received the following message back from Google Nest support.

Based on the troubleshooting performed and the results, this could be a hardware or software issue. We have exhausted all troubleshooting that may help resolve the issue. We involved the Google Nest engineering team and Yale Support, but still, none of the troubleshooting helped. There's nothing else we can do at this point. We did all we could to get it resolved.

When asked who I can speak to, as I assume they would try to make this right, I have been ghosted now for the last 10 days with no response to my follow-up questions.