topic Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE in Security

MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNESS!!

summersofar — Sun, 14 May 2023 03:56:15 GMT

I have wasted hours of my time now within many attempts to get store support to successfully redeem the $200 code provided via email on April 7 in regards to the discontinuation of the Nest Secure ecosystem.

I am beyond peeved that not a single agent knows anything about this offer, and when they do claim to know about it they lie about why they cannot help me redeem the unique code.

Based on my continued experience I would have to think that NOBODY has been successful in doing this thus far. What an utter dumpster fire this is; clearly no preparation or communication is happening between product and support teams.

Google, get your utter mess of an act together and help me out here!

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

pacommander — Thu, 18 May 2023 14:20:47 GMT

We should sue. Class-action. This is impacting thousands of people.

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

ninjarmx — Wed, 24 May 2023 14:32:47 GMT

yes start a class-action lawsuit

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

leejennings22 — Tue, 13 Jun 2023 19:28:15 GMT

I'm in. have wasted two days of my time on this as well.

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

summersofar — Sat, 24 Jun 2023 23:02:58 GMT

File a complaint with your state attorney generals office. That is the only way these a-holes are going to honor their promises.

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Chooseupbat — Thu, 29 Jun 2023 21:52:44 GMT

I totally agree!! I wasted more than 2 hours over two days trying to get someone from the Google Store to help me understand how to redeem the “code” to get the $200. Background; I clicked on the links in the original email to get google store help and it takes you to a screen where I have to try and identify the purpose of my visit. Not one of the choices included were about the coupon code and how to redeem so, you get stuck in a dead end with nowhere to go! I finally searched and got a support number and I called and eventually talked to a tech support agent in Detroit. He gave me a phone number for the Google store reps. When I called that number, I got the credit account company (that’s not part of Google) that only supports any Google finance accounts you have. The rep was understand but said I and others were getting the run around on the Neat Guard coupon redemption caper! FINALLY, I clicked on a link to chat with someone in Google store support. That person stated that the code in the email was not the coupon code to use to redeem the $200 credit. After about 5 minutes of waiting, she sent me a long coupon code that I had to copy and paste in the cart to get the credit. She said the number in the email is only a number that indicates you are eligible for the “real” coupon number! What a scam with many dead ends and no answers. It is clear Google wants the positive publicity by extending the offer, but by making in incredibly difficult to redeem, they hope people will just give up. What a scam.

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Mk1206mk — Fri, 30 Jun 2023 04:08:24 GMT

Help

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Chooseupbat — Fri, 30 Jun 2023 04:15:02 GMT

Are you in danger?

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Justride2109 — Fri, 30 Jun 2023 05:00:34 GMT

I haven't receive my vouchers yet still waiting google remember me

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Chooseupbat — Fri, 30 Jun 2023 06:04:44 GMT

Justride2109, I do not work at Google. I am a community member (Google customer). If you are referring to the $200 nest guard coupon, you won’t receive a voucher. You get an email with a code and you need to click on the link in that email to get support from the Google store rep online. You will need to give them the 6 digit code in your email and they will then email you the real code you need to enter in the shopping cart that has the item(s) you want buy with the $200. Be sure to use all $200 because you only get one transaction to use that money. No credit for any funds you didn’t use and no way to get that money back. Hope this helps.

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Joeycalabro7 — Fri, 28 Jul 2023 19:02:11 GMT

I never received an email from them… how can I contact them concerning this?

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Chooseupbat — Fri, 28 Jul 2023 19:24:24 GMT

Somehow, Google knew I had a nest guard system and therefore sent me the notice of end-of-life and the offer for the $200 credit. My guess is that because I registered my guard when I bought it was one reason I was notified, but I also used the system everyday by enabling and disabling the alarm. Google nest functionality is in the cloud so there would be some kind of log Google could use for active users. Anyway, I would Google “google store chat” and chat with someone there about the fact you have a system but didn’t receive an email for the $200 credit or the ADT offer. Once you get the email, there is a code in it (but that is NOT the coupon code). You will have to contact the Google store chat people again and once you give them that code, you will get the real coupon code to use in the cart at the Google store. Don’t clicked the link in the email to the Google store! It is a waste of time. Us the same method to reach chat that you used the first time. Google really screwed up on the implementation of this program and made it insanely illogical and frustrating to get the credit. Hope this helps.

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Mk1206mk — Sat, 29 Jul 2023 05:21:26 GMT

never received an email from them… how can I contact them concerning this?

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Chooseupbat — Sat, 29 Jul 2023 05:23:07 GMT

I just responded to another person that didn’t get an email. Here is what I said:

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Reallygoogl — Tue, 01 Aug 2023 18:06:12 GMT

I as well. Just got off chat with them. 3 different divisions. Its ridiculous and I am seriously considering moving over to another platform other than anything Google!

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Lance_L — Fri, 04 Aug 2023 01:22:15 GMT

Hello everyone,

Thanks for posting in our Community. I’m sorry to hear that you’re having trouble with this.

For questions regarding how to redeem your offers, please contact our offer redemption team. If you need help with anything else, our support agents are standing by.

Best,

Lance

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

summersofar — Fri, 04 Aug 2023 16:43:54 GMT

Don't placate us by repeating the same instructions as already provided by other reps here. You have never responded to those form submissions before, and cannot be trusted to do so now. To make this right you owe everyone who has wasted their time on this issue a personal call with these codes and an additional $200 in cash for personal time wasted compensation.

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

Lance_L — Thu, 10 Aug 2023 01:05:58 GMT

Hi everyone,

While we don't support redeeming your offers, we can point you in the right direction. Our friends at the Google Store are the perfect folks to help you with it.

Regards,

Lance

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

summersofar — Thu, 10 Aug 2023 01:10:06 GMT

Seeing red now....

Re: MANY unsuccessful attempts to redeem $200 store credit for killing of Nest Secure. THIS IS MADNE

CR084 — Sun, 13 Aug 2023 18:44:17 GMT

Shame on Google.

I have written to Google at least 15 times that we want our money back because without Nest Scure it makes no sense to me and so we did not buy it then.
Since I copy and paste the complete writing history into it and send it to them over and over and over again and in the end they tell me that I will sue them, they don't answer me anymore and ignore all my messages.

It's a shame that Google doesn't inform their own employees and how they treat you as a customer. You can just look in the future that you have as little as possible to do with Google.

The fact is that the employees really know nothing and that the management from the top has decided this, but unfortunately they have nothing left for customers.
I can only recommend they write the management on via Linked or Facebook etc directly to because otherwise they ragieren unfortunately not.

Very very sad because we would have liked to use Nest Secure further and since this is no longer possible, the whole system no longer makes much sense.