Connect not Working

d4dooley — Sun, 31 Dec 2023 22:06:43 GMT

I cannot get my Nest Connect device to connect to wifi. It used to work, then just stopped one day. Have tried multiple times to get it to work with factory resets etc. Now we just have a useless lock. I even changed my wifi router to be only 2.4 gHz. Giving up on this product unless someone here has any suggestions.

Re: Connect not Working

Lance_L — Thu, 04 Jan 2024 01:52:45 GMT

Hi d4dooley,

Oh no! I’m sorry to hear that you’re having issues with Nest Connect. I’d be happy to help you with this. Let’s check it out.

A few questions: what is the color of the status on the Nest Connect? Are you getting any error messages on the Nest app?

Let’s try the troubleshooting steps below:

Check for any iOS updates on your mobile device and install them if there are any.
Uninstall the Nest app.
Restart the phone or tablet.
Re-install the Nest app.
Remove Nest Connect from the Nest app.
Plug the Nest Connect into a power outlet.
Press and hold the bottom button until the LED light turns yellow and then blue. This action should reset Nest Connect to factory defaults.
Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
Cellular data should be turned off.
If you have an iOS device, tap Settings > Privacy > Local Network and turn on local network access for the Nest app.
Start adding the device back to the Nest app.
Factory reset the Nest × Yale Lock.
If needed, remove the lock from your account. On the Nest app home screen, select your lock, tap Settings, and then remove the lock.
Connect your lock to the Nest app.

Here’s a handy guide on how to set up Nest Connect.

Let me know how it goes.

All the best,

Lance

topic Connect not Working in Security

Connect not Working

Re: Connect not Working